Client Services Coordinator

Looking to take your career to the next level? Then this role is for you

Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together

Why Join Us?

Full-time direct employment (not project-based)

Paid for 5 days while working only 4 days a week (2 days onsite, 2 days remote)

Work with a leading US Digital Marketing agency

Night Shift | BGC, Taguig City

Career growth and learning opportunities

Core Responsibilities:

• Provide support for a team of Account Managers by assisting with client communication, campaign reporting, and project coordination.
  
• Ensure all campaign and tracking information is documented within project management systems like TaskRay and Salesforce.
  
• Assist Account Managers with client requests and optimization requests, while also proactively providing client outreach and follow-up on property updates, new specials, leasing insights, floor plan focuses, and new marketing assets.
  
• Support Account Managers with detailed notes during client calls, translating them into actionable tasks for internal teams in TaskRay.
  
• Ensure PMC, property and contact records are kept up to date in Salesforce as well as overall maintenance and upkeep.
  
• Assist with monthly client-facing reporting notes ensuring data accuracy and highlighting key insights.
  
• Download performance reports and review individual PDFs to ensure all data is accurate and metrics meet benchmarks.
  
• Submit and manage internal troubleshooting tasks, service mapping issues and complete service tracking audits.
  
• Assist with developing ad copy, conducting search query reports and managing keyword updates.
  
• Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio.
  
• Work selflessly with other departments to provide timely and prompt responses to all client and internal team members.
  
• Actively participate in department meetings and brainstorming sessions, contributing insights and solutions to enhance operational efficiencies.
  
• Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.
  

Job Requirements:

• 2 Years of Experience in a Marketing Agency or Communications Role
  
• Excellent communication and collaboration skills
  
• Strong analytical skills with the ability to draw actionable insights from data
  
• Ability to enter accurately, review, and maintain data across multiple systems, with a strong commitment to detail—ensuring information accuracy in all reporting and documentation.
  
• Ability to prioritize and stay organized in a fast-paced environment
  
• Self-motivated and eager to learn
  
• Experience preferred in client-facing communications and account support
  
• Familiarity with major paid media platforms (e.g., Google Ads, Facebook Ads), including understanding their purposes and assisting with performance reporting
  
• Experience using task management or project collaboration tools (e.g., TaskRay, , Asana, Trello)
  
• Familiarity with business communication platforms (e.g., Slack, Microsoft Teams) for team collaboration and information sharing
  
• Multifamily/Senior Living/Student Housing Experience is a Plus
  

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together

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