Social Media and Admin Assistant

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JOB TITLE

Social Media and Admin Assistant

JOB ID

SONROE

INDUSTRY

Medical

LOCATION

LATAM/PH

JOB STATUS

Full Time

WORK SCHEDULE

9:00am to 6:00pm EST Monday to Friday

SALARY

$6 to $8 per hour

TARGET START DATE

ASAP

ROLE OVERVIEW

About the Client:

The client is a small group therapy practice specializing in mental health services. We are a small, tight-knit practice that values effective communication and a supportive work environment. The VA role is crucial to our operations, as it is responsible for managing a wide range of administrative and logistical tasks that keep our practice running smoothly. We are looking for a reliable, long-term partner who can help us continue to provide high-quality care to our clients.

About the Role:

As our Administration & Social Media Assistant, your goal is to take full ownership of all administrative and social media tasks. Your primary objective will be to manage all administrative elements of the business, focusing on optimizing efficiency and streamlining our "front desk" processes. You will be a key member of our team and will share in the responsibilities and rewards of our business growth.

Key Responsibilities

Growth

• Respond to new referrals within 12 hours across all platforms (email, website, Alma, Headway, Google, etc.).
• Manage client and team member onboarding and maintenance.
• Daily management and audience building on social media platforms including Facebook, Instagram, LinkedIn, and TikTok.
• Create new social media content, including graphics, blogs, videos, and email newsletters.
• Upload Vlogs to YouTube and schedule all social media posts.

Operations

• Client Management: Respond to client emails, phone calls, and texts within 12 hours. Drive client retention, manage waitlists, and handle no-shows and unpaid bills.
• Team Support: Respond to team member communications within 24 hours. Schedule monthly team calls and ensure clinicians are up to date on their needs.
• Office Administration: Check Alma and Headway daily for referrals and messages. Manage outside billers, implement new procedures, and liaise with key stakeholders.
• Administrative Tasks: Oversee all administrative procedures, including customer service, and marketing, to ensure smooth and effective operations.
• Confidentiality: Maintain the highest standards of client confidentiality and integrity.

Key Performance Indicators (KPIs)

• Maintaining a high-quality customer service standard.
• Client retention and satisfaction.
• Growth in business revenue, team members, and client types.
• Increased social media engagement and followers.

Ideal Candidate Profile

• Proven experience as a virtual assistant or in a similar administrative role.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal. Minimal accent.
• Proficiency in administrative software and tools.
• Ability to work independently and manage multiple tasks effectively.
• Prior experience in a healthcare or mental health setting is preferred but not required.
• Familiarity with AI tools like ChatGPT or Perplexity is a plus.
• The successful candidate should be a proactive, reliable, and trustworthy professional who can seamlessly integrate into the team and handle sensitive information with confidentiality.
• Therapy IQ knowledge (nice to have)
• HEPA knowledge ideal, certification preferred
• Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Canva, and social media platforms (Facebook, Instagram, YouTube, TikTok).
• The ability to work with minimal supervision, take initiative, and find solutions to problems independently. You should be adaptable, flexible, and always looking for ways to improve efficiency.
• A warm, approachable nature with a knack for building rapport with ease. You genuinely care about making a difference and helping others.
• You are committed to self-development, have a growth mindset, and are dedicated to the success of the organization and our clients.

Prefer an attractive female as she will be the face of the company and on the social media and websites.

#LI-NC1

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