Dispatch and Social Media Admin Specialist

2 days ago

Philippines Insideoutva Full time $20,000 - $40,000 per year

Job Title : Dispatch and Social Media Admin Specialist

JobID : LAMANA2

Industry : Professional Cleaning

Location : PH

Hours : Monday-Friday, 8:00AM - 5:00PM EST

Pay rate : $1000/month

Target Start : ASAP

About the Client:

The Client is the leading property services provider for short-term rentals in Sevier County, Tennessee, supporting over 600 properties and partnering with 239 property managers. With a dedicated team of 40-45 cleaners, inspectors, and maintenance staff, they deliver exceptional cleaning and maintenance services tailored to vacation property owners' needs. Known for their reliability and innovation, The Client ensures properties are always guest-ready, setting the standard for quality in the region.

Primary Responsibilities: Dispatch Operations:

  • Handle after-hours emergency calls (inbound/outbound).
  • Schedule and manage appointments for cleaning and maintenance tasks.
  • Sync bookings and calendars with the Resort Cleaning software.

Administrative Support:

  • Check payroll for housekeepers and inspectors.
  • Follow up on subtasks and ensure timely completion.
  • Generate various reports (e.g., cleaning, deep cleans, pet hair audits).
  • Maintain and audit spreadsheets and filters for accuracy.

Customer and Team Communication:

  • Respond to phone calls and inquiries for the maintenance department.
  • Provide support via Slack to field staff and team members.
  • Upsell additional services to property managers when appropriate.

Marketing & Social Media Management:

  • Assist with marketing tasks, such as outreach and campaign coordination.
  • Manage and update social media pages with relevant content.
  • Create and schedule posts to engage with property managers and guests.
  • Monitor engagement and respond to inquiries on social media platforms.

Qualifications Required Skills:

  • Excellent computer proficiency and the ability to adapt to new software.

Technical Tools:

  • ResortCleaning, Evolve, HubSpot, Aircall, Slack, and Excel/Google Sheets.
  • Strong organizational skills and attention to detail.
  • Effective communication skills.
  • Ability to handle high-pressure situations during after-hours emergencies.

Technical Requirements:

  • Reliable high-speed internet connection.
  • Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet.

Preferred Experience:

  • Familiarity with short-term rental operations or property services.
  • Previous experience in dispatch, administrative support, customer service, or social media management.

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