Customer Service IT Manager

13 hours ago

Mandaluyong City, National Capital Region, Philippines Aumtrend Full time ₱1,200,000 - ₱2,400,000 per year

Role : Customer Service IT Manager

Company : One of the Global Client

Location : Mandaluyong City

Shift : Onsite

Shift: TBD – most likely, day or mid shift

Permanent role & Direct hiring by the client

Job Description :

We are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer experiences. The ideal candidate has strong roots in IT and customer service, is passionate about innovation and AI, can understand how to address complex technical challenges and turn them into opportunities that ultimately drive business value.

Requirements

  • Proven track record in large-scale customer service environments.
  • Minimum of 10+ years of IT management experience, with direct hierarchical leadership responsibilities.
  • Demonstrated success in driving AI and automation adoption in customer service or related domains.
  • Strong knowledge of IT architecture, infrastructure, system integrations, modern backend technologies, API's and modern customer service platforms (CRM, automation tools, chat, voice bot–enabled telephone systems).
  • Proven ability to negotiate with vendors and partners, ensuring both performance commitments and long-term innovation.
  • Experience managing cross-cultural teams across multiple locations.
  • Familiarity with Agile methodologies and the ability to apply them in a global environment.
  • Excellent communication skills: able to translate technical concepts into clear business impact for senior stakeholders.
  • High sense of ownership, accountability, and ability to enforce uniformity and process discipline in a large organization.
  • Knowledge of compliance frameworks related to customer data (e.g., GDPR).
  • Relevant IT management, compliance, or agile certifications.
  • Worked in product-based companies before.

Job Type: Full-time

Pay: Php100, Php200,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • Minimum of 10+ years of IT management experience, with direct hierarchical leadership responsibilities.
  • Experience from Worked in product-based companies before.
  • • Proven track record in large-scale customer service environments.
  • • Experience managing cross-cultural teams across multiple locations.
  • • Knowledge of compliance frameworks related to customer data (e.g., GDPR).

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