Customer Service Representative

3 days ago


Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time $30,000 - $40,000 per year

Job Description:

We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will handle customer inquiries, provide accurate information, and deliver outstanding service to ensure client satisfaction.

Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  • Provide accurate information and effective solutions to customer concerns
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Document customer interactions and transactions accurately
  • Work collaboratively with the team to meet performance goals and service level agreements

Qualifications:

  • Must be a High School Graduate (college level/graduate an advantage)
  • With at least 1 year BPO experience (voice account preferred)
  • Willing to work on-site in Bridgetowne, Quezon City
  • Amenable to shifting schedules, weekends, and holidays
  • Strong communication and problem-solving skills
  • Ability to multitask and work under pressure

What We Offer:

  • Competitive salary package
  • HMO benefits and allowances
  • Performance incentives
  • Career growth and development opportunities
  • Supportive and fun work environment

Work Setup:

  • On-site (Bridgetowne, Quezon City)
  • Shifting schedule


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