Relationship Manager

JOB DESCRIPTION

Join the Business Support Management group and be part of a dynamic team that drives efficiency and innovation in employee onboarding and solutions.

The Global Employee Onboarding and Solutions Team (GEOS) is a key function within Business Support Management (BSM). The Global Employee Onboarding and Solutions Team is responsible for managing processes and controls related to employee movement, technology and line of business application access . The team also addresses system access issues and provides support to Commercial and Investment Bank employees. GEOS collaborates closely with business managers, senior management, and various support groups, including Business Management, HR, Real Estate, Compliance, and Technology.

As a Relationship Manager within the Global Employee Onboarding and Solutions Team (GEOS), you will lead a group of specialists, overseeing daily production tasks, monitoring workloads, and ensuring effective allocation and rebalancing of resources.

Job Responsibilities:

• Supervise a team of GEOS specialists, overseeing day-to-day production activities, workload monitoring, allocation and rebalancing resources.
• Act as a production resource and subject matter expert in executing the onboarding/offboarding process to ensure an exceptional experience for new joiners and managers and partner with cross functional groups such as Operations, Recruiting and Technology
• Manage stakeholder relationships to ensure consistent service delivery, conduct business reviews and maintain outreach and regular communication with key stakeholders and internal business partners
• In partnership with GEOS leadership team, ensure that the support model is appropriately aligned to business priorities and all employee movements are actioned appropriately
• Partner closely with business managers and leaders to gather feedback and support employee movement needs
• Oversee process controls to identify and address compliance risks promptly, collaborating with teams to ensure adherence to procedures and proactively manage potential issues
• Ensure oversight for local control and reporting activities for assigned line of business and own all facets of training and performance management process
• Motivate individual and team performance by coaching and mentoring
• Drive team initiatives, line of business projects, and employee engagement activities, along with any other special assignments, and advocate for automation and efficiency in processes

Required qualifications, skills and capabilities:

• Possesses a strong client service mindset
• Exhibits effective interpersonal, communication, and influence skills across all organizational levels
• Demonstrates the ability to analyze and evaluate information or situations clearly, logically, and objectively
• Proactively manages competing priorities and ensures the completion of all tasks to closure
• Proactively engages in change management, seeking new ways to enhance processes
• Established experience in operational management
• Innovative, solution-focused individual with strong relationship management and proven leadership capabilities
• Confident to make independent decisions/judgment and work effectively with minimal supervision
• Confidence to present with a clear, concise written and verbal communication style across multiple audience
• Amenable to working onsite full time following US Core hours (Night Shift)

Preferred qualifications, capabilities and skills:

• Background in managing employee movements and system access support within a financial firm or with a background in global service delivery
  Experience in team management and promoting career development.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.