Timetabling Support Officer

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.

Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the role

The Timetabling Support Officer is key to managing the operational needs of academic delivery and space utilisation. In this role, you'll be responsible for coordinating both internal and external room bookings to ensure all teaching spaces across campuses are used efficiently.

Working closely with Timetabling Coordinators and other stakeholders, you will support the development, delivery, and ongoing updates of academic timetables for both Ikon and ALG. The role requires strong organisational skills, meticulous attention to detail, and collaborative communication to successfully align timetables with student needs, staff availability, and institutional goals. You will use systems like Excel, Wisenet, and RTOM to manage all data, scheduling, and reporting requirements.

This position will be based at our Offshore Team (Remote Work and Day Shift).

Key Responsibilities

• Managing system changes
• Internal room booking and documenting
• External room booking and space hiring
• Documenting change requests
• Monitoring class capacities through reporting
• Progression mapping for ALG and Ikon
• Pre-allocations and in-system allocations
• Balancing classes
• Cleaning report data
• Enrolling students
• Managing and updating various spreadsheets
• Zendesk ticket responses
• Other tasks as reasonably directed by the General Manager of Student Services and Registrar

Education, Experience & Skills

• Qualification in a relevant field
• Previous experience in the education sector is mandatory, preferably in a timetabling/scheduling role.
• Intermediate to advanced Excel skills.
• Demonstrated understanding of requirements associated with regulatory frameworks, including the Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTO's 2015, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
• Proficiency in Microsoft Office 365
• Positive attitude and ability to think creatively and bring innovation to EDU and its subsidiaries
• Cross-cultural awareness
• Excellent written and oral communication
• Excellent interpersonal skills with the ability to work autonomously and in a team

Why Join us?

A supportive team - When you work with us, you're not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression?- Here, you'll find an environment where your ideas matter, your growth is prioritised, and you're empowered to do your best work—because when we succeed, we do it together.

A positive and fun work environment—work should be more than just a job—it should be an experience you enjoy

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what's better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team