product support officer

4 days ago

Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱250,000 - ₱500,000 per year

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Product Support Officer

Job Summary

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

Specific Duties & Responsibilities

  • Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
  • Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
  • Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns

  • Oversees budget development, management, and monitoring

    • Consolidates the OPEX / CAPEX budget for review before submission to FPAD
  • Monitors BUDCOM action items
  • Monitors Marketing budget for Products
  • Workplace Complaints Management & Tracking
  • Vendor Performance Review (VPRC) Checklist
  • Oversees monitoring of audit, compliance and fraud items
  • Budget development, management, and monitoring
  • Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
  • Monitors BUDCOM action items & Marketing budget for Products
  • Monitors compliance to budget
  • Monitors audit, compliance and fraud items

Other Details:

Rank: Junior Officer

Office Location: The Shops, BGC

Business Unit: CBS - Retail Deposits and Payment Products Division

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