Quality & Performance Director

1 day ago

Quezon City, National Capital Region, Philippines The Nippon Telegraph and Telephone Corporation (NTT) Full time ₱600,000 - ₱1,800,000 per year
Role Overview

BPO Quality and Business Transformation Director plays a critical role in transforming end-to-end business processes to ensure that the business objectives of both NTT DATA and Customers are met. The role involves closely working with internal business leaders and customers to determine focus areas for business transformation, initiatives projects for those project areas and driving the projects to closure

Role Responsibilities
  • Assumes leadership role as the Business transformation consultant
  • Directly interfaces with Customers, key leadership and functional experts providing insight and advice on Business Process Improvement approaches to strategic business challenges
  • Ensure that business stay current in the domain and technology trends through internal and external benchmarking activities.
  • Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
  • Drive initiatives involving process study and drive transformation initiatives at customer sites
  • Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
  • Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
  • Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.
Requirements:
  • Academic: Bachelor's degree / equivalent work experience.
  • Professional experience:
    • Overall experience of 15 years with relevant experience of min 6+ years on Business Transformation
    • Experience in handling business improvement process initiatives working closely with customers
  • Experience in the US insurance industry and contact center operations preferred
Competency:
  • Six Sigma Master Black belt / Black belt
  • Knowledge in latest trends in technology including AI / Gen AI
  • Good conceptual and analytical skill
  • Excellent communication skills, both written and verbal

  • Producer / Director (Content & On-Camera Performance Lead)

    1 week ago

    Quezon City, National Capital Region, Philippines 310 Nutrition Full time ₱60,000 - ₱120,000 per year

    Job Title: Producer / Director (Content & On-Camera Performance Lead)Reports to: CEOWorks Closely With: DP/Lighting Lead, Creative Assurance Lead, In-House Editor,Acting Talent, Studio CoordinatorLocation: White Plains Creator House – On-site full timeEmployment Type: Full-time (Contract-to-Hire)Role PurposeThe Producer / Director is the creative engine...

  • Producer / Director (Content & On-Camera Performance Lead)

    1 week ago

    Quezon City, National Capital Region, Philippines Irecon Marketing Full time ₱560,000 - ₱840,000 per year

    Job Title: Producer / Director (Content & On-Camera Performance Lead)Reports to: CEOWorks Closely With: DP/Lighting Lead, Creative Assurance Lead , In-House Editor,Acting Talent, Studio CoordinatorLocation: White Plains Creator House – On-site full timeEmployment Type: Full-time (Contract-to-Hire)Role PurposeThe Producer / Director is the creative engine...

  • Quality Engineer Performance

    7 days ago

    Quezon City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱600,000 - ₱1,200,000 per year

    Position Title: Quality Engineer – Performance & Resilience ManagementJob Description:We are seeking a Quality Engineer – Performance & Resilience Management with 3+ years of experience in performance testing across Web, UI, and API protocols. The ideal candidate will be well-versed in all performance testing methodologies and capable of independently...

  • Operations Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱120,000 - ₱180,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Business Performance Manager

    7 days ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc Full time ₱1,800,000 per year

    About Us: is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...

  • Director of Restaurant System Quality Management

    1 week ago

    Makati City, National Capital Region, Philippines Capacita Human Resource Management Consultancy Full time ₱1,200,000 - ₱3,600,000 per year

    Director of Restaurant System Quality ManagementMakati City, Metro ManilaFull-Time, Onsite | ₱200,000/monthAbout the CompanyOur client is a fast-scaling homegrown Filipino coffee chain redefining the local café experience. Known for making premium espresso-based beverages both affordable and accessible, the brand has grown rapidly across the...

  • Site Operations Director

    1 day ago

    Quezon City, National Capital Region, Philippines ibex Full time ₱1,500,000 - ₱3,000,000 per year

    The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client's customer services. The Director will ultimately manage these accounts and oversee the...

  • BPO Compliance Director

    1 week ago

    Quezon City, National Capital Region, Philippines Ampersand Full time $60,000 - $120,000 per year

    Hiring for a global IT and business services company that provides a wide range of services, including consulting, business process outsourcing, and IT modernizationCompliance Director – Policyholder InvestigationsPosition SummaryThe Compliance Director is responsible for leading and managing the team that investigates insurance policyholder and Department...

  • Deputy Laboratory Director

    1 day ago

    Quezon City, National Capital Region, Philippines Cordlife Medical Phils, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title:Deputy Laboratory DirectorLocation:PhilippinesJob Summary:The Deputy Laboratory Director will provide strategic, scientific, and operational leadership to Cordlife Philippines' laboratory and processing facility. This role is responsible for ensuring the safe, efficient, and compliant operation of the laboratory, including adherence to local and...

  • Laboratory Director

    7 days ago

    Quezon City, National Capital Region, Philippines Cordlife Medical Phils, Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job description:Are you a visionary leader in laboratory science with a passion for advancing healthcare through innovation? Cordlife Medical Philippines Inc. is looking for a Laboratory Director to lead our processing facilities, ensure world-class compliance, and drive breakthroughs in stem cell, genetics, and molecular diagnostics. This is a unique...