Production Agent

Job Title: Production Agent

Req Id:

City: Cebu

State/Province: Cebu State

Posting Start Date: 10/22/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Responsibilities

• Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs

• Handle customer complaints and provide resolution for escalated calls/emails/sms/chat

• Can do multitask with all workstream email/inbound and outboud/sms/FB/ms teams chat/escalation tool

• Analysis of reports including process in submiiting productivity to the management

• Escalate problems if need be through the devised channels

• Act as a central point of contact to reporting and escalating system issues to technology and the leadership

S͏kills Required

• Excellent TAGALOG communication skills

• Good Interpersonal & people management skills with good problem solving approach.

• Excellent verbal & written communication & presentation skills

• Need to have good customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent analytical and translation skills. Translating English and Bisaya to TAGALOG language

• Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills

• Willing to work on shifting schedules, grave yard shift, holidays as may be required by business exigencies / Willingness to rotate shifts, as needed

Q͏ualification

• The applicant should be a confirmed full-time employee of the organization

• For New Hire at least Senior High (New curriculum) or at least Second year College

• It should be fluent in speaking in TAGALOG and can translate English and Bisaya to Tagalog

• For lateral movement an employee has to complete at least 3 months in his/her current role

• Candidate shall be responsible for all workstream and all products handled by the account

• Minimum educational attainment at least Senior High (New curriculum) or at least Second year College (for lateral/vertical or New Hires)

• Applicant should not have been on a PCCP for the second time in the current role,in the last quarter or current quarter.If the employee has been put on the PCCP for the first time in the current role,he/she is eligible to apply

• Employees can apply for lateral positions as well.

• Before applying please get your LWPs corrected in the system. Employees who have taken one or more than one unauthorized leave in last six months (from the date of Release of this IJP) are not eligible to apply for this IJP.
* A Graduate/Undergraduate of any education course is eligible to apply.

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Deliver
No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service(Product&Service).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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