Operations Team Lead/SME

4 days ago

Cebu City, Central Visayas, Philippines MicroSourcing Full time ₱500,000 - ₱1,000,000 per year
Staff-related

Job Description

Performance
  • Ensure that staff meets client standards, KPIs, metrics, etc.
  • Monitor and track daily attendance.
  • Meet coaching session quotas per month.
  • Guide employees to correct or meet performance standards and/or behaviour by identifying the root cause of the problem. Identify causes and find solutions, not to punish the employee.

Payroll Concerns
  • Handle payroll disputes from staff and create requests for adjustments if necessary.
  • Validate payroll on a bi-monthly basis
  • Remind staff to create requests to adjust their attendance when necessary.
  • Create requests to issue bonus, incentives, and commissions as approved by the client.

Employee Satisfaction
  • Primarily responsible for addressing staff concerns.
  • Coordinate with various departments to fulfil staff concerns.
  • Conduct Operations orientation to New Hires.
  • Roll out company updates to clients and staff
  • Facilitate Focus Group Discussions at least twice each year, once per quarter for VCs/MCs
  • Disseminate information to employees like updates on policies and company events.

Others Staff-related tasks
  • Management of day-to-day operations through attendance monitoring, assisting staff with concerns, implementation of Company policies and maintaining discipline and order in the work floor

Client-related

Performance Monitoring
  • Create monthly client reports based on performance and climate check of staff.
  • Regularly coordinate with the client regarding the status of the offshore team
  • Implement policies, deadlines and standards set by the client
  • Create, maintain and administer schedules for outsourced staff, in coordination with the client.
  • Develop of reports/process that increase the ability of the offshore project to effectively and accurately plan acceptable performance results

Billing
  • Draft monthly costs that will be billed to each client.
  • Validate client invoice drafts on a monthly basis.

Client Satisfaction and Engagement
  • Spearhead meetings with clients to determine their plans for their offshore staff.
  • Coordinate with the client for team expansion and sourcing needs

Other Client-related Tasks
  • Create/draft agreements for client owned or leased equipment.
  • Monitor and prepare important documents like the MSA and SOW.
  • Promote MicroSourcing and Microcreatives services

MicroSourcing-related Tasks
  • Plan and facilitate employee engagement activities for the project staff
  • Working closely with OM in updating the Client profiles when needed (i.e. Hiring tracks, Cost Sheet, Project Extension Contracts)
  • Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management
  • Create requests in changing or updating employment terms of staff.
  • Draft training agreements for project/team indicating the performance metrics, evaluation and escalation of infractions, and coordinate with HR for the approval of the document
  • Attend monthly operations meeting to discuss vertical updates.
  • MicroStatus management - Keeping track of account diaries, documents, and account info sheets, etc.
  • File server management.
  • Coordinate with the Recruitment team for team expansion/replacement of project employee, IT to meet service level agreements, HR for government-related requirements and concerns, etc.

  • Regional Director for SME Lending

    4 days ago

    Cebu City, Central Visayas, Philippines CARD MRI INFORMATION TECHNOLOGY, INC Full time $90,000 - $120,000 per year

    The Regional Director for SME Lending will play a pivotal role in leading and managingthe SME lending department in driving growth in Visayas and Mindanao, managingrelationships and expanding the Bank's SME Portfolio. This position is responsible foroverseeing Loan Managers, driving the acquisition of new SME clients, and strategicallygrowing the portfolio...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱35,000 - ₱45,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱35,000 - ₱45,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    12 hours ago

    Cebu City, Central Visayas, Philippines Moder Full time $104,000 - $130,878 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱35,000 - ₱45,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    4 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱35,000 - ₱44,300 per year

    The Team Lead will manage a team of analysts and senior analysts, ensuring smooth operations and excellent client service. The role includes guiding the team on loan procedures and supporting their overall performance.Key Responsibilities:Lead a team of 12–20 associates.Monitor daily production, share updates, and provide quality and productivity...

  • Operations Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱400,000 - ₱450,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Operations Team Lead

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱600,000 - ₱1,200,000

    Job Title:Operations Team LeadJob Description:The Operations Team Lead plays a vital role in supporting the growth and success of our team. This individual will provide floor support, learning sessions, coaching, and feedback to agents, acting as a Subject Matter Expert.This role requires strong leadership skills, with the ability to drive metrics and ensure...

  • Operations Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeLeadership Full time

    Job OverviewWe are seeking a highly skilled and experienced Branch Operations Manager to join our team.Key Responsibilities:To manage the daily operations of the branch, ensuring seamless delivery of banking services to customers.To supervise and lead a team of banking professionals, fostering a culture of excellence and teamwork.To analyze operational...

  • Team Leader

    4 days ago

    Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time $40,000 - $80,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...