Operations Team Lead

2 days ago

Cebu City, Central Visayas, Philippines beBeeOperations Full time ₱600,000 - ₱1,200,000
Job Title:

Operations Team Lead

Job Description:

The Operations Team Lead plays a vital role in supporting the growth and success of our team. This individual will provide floor support, learning sessions, coaching, and feedback to agents, acting as a Subject Matter Expert.

This role requires strong leadership skills, with the ability to drive metrics and ensure the closure of service levels on a regular basis. The Operations Team Lead must also be able to monitor performance and quality scores of the team, identifying areas for improvement and implementing strategies to enhance overall performance.

Responsibilities include:

  • Providing expert guidance and support to agents
  • Driving team performance through effective coaching and feedback
  • Monitoring service levels and taking prompt action to address any issues
  • Leading by example and demonstrating a commitment to excellence

Qualifications:

  • Minimum of two years of college education with at least 12 to 18 months of call center experience
  • Ability to think clearly and explain complex issues effectively
  • Dependable with proficient attention to detail and ability to solve complex issues
  • Excellent communication and interpersonal skills
Work Environment:

Works autonomously within established procedures and practices; seeks guidance in more complex aspects of the process (extensive latitude for independent judgment). Demonstrates mastery of required behaviors/competencies such as the ability to teach/coach other agents and/or support the program by performing data analysis work. Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs.

Benefits:

• Competitive salary and benefits package

• Opportunity for career advancement and professional growth

• Collaborative and dynamic work environment

How To Apply:

Interested candidates should submit their application, including a resume and cover letter, to [insert contact information]. We look forward to hearing from you

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