Team Lead

3 days ago

Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per year

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan procedures.

Job Role & Responsibilities

  • Manage Team consisting of 12-20 residential mortgage resources;
  • Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc;
  • Motivate and lead the team to success using recognition, team-building activities, and positive reinforcement set and manage production and quality expectations;
  • Pipeline Management to ensure SLA metrics are met each day;
  • Communicate and interact with the other managers, as well as the Quality Review and Performance;
  • Handle team members One-on-One coaching sessions to identify and track improvement, hold daily/weekly huddles to discuss results from previous days, changes, etc;
  • Function as a SME and lend assistance for questions and scenarios, ensure trends are provided to Unit Manager for the implementation of job aids, training tool updates, etc;
  • Develop and implement a timeline to achieve targets;
  • Train team members to maximize their potential.

Qualifications & Experience

  • Preferably bachelor's degree graduate
  • Excellent written and oral communication skills
  • 1-2 years of experience in a contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role in BFSI industry
  • Experience in billing is a MUST
  • Experience in banking/lending, finance, insurance, or US mortgage default servicing or performing servicing (desirable but not necessary)
  • Good familiarity with Microsoft Office (PPT and Excel)
  • Confidence and skillful negotiating skills
  • Willing to be assigned in Cebu City or Mandaue City

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Work Location: In person

  • Team Lead

    1 day ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per year

    The Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱420,000 - ₱530,400 per year

    The Team Lead will manage a team of analysts and senior analysts, ensuring smooth operations and excellent client service. The role includes guiding the team on loan procedures and supporting their overall performance.Key Responsibilities:Lead a team of 12–20 associates.Monitor daily production, share updates, and provide quality and productivity...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱120,000 - ₱720,000 per year

    Job opening: Team LeadMain Requirements:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start ASAP.Should be wiling to work on-site.Job Types: Full-time, PermanentPay: Up to Php45,000.00...

  • Team Lead

    1 day ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per year

    The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱900,000 - ₱1,200,000 per year

    Ready to switch to a fixed day shift schedule with weekends off?Interested in growing your leadership experience and directly engaging with clients in Australia?VA Platinum is hiring Team LeadsMULTIPLE ROLES OPENAbout the RoleAs a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless...

  • Team Lead

    1 day ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the Position:Sales Team Lead (Cebu) | OnsiteShift: Flexible; no fixed schedule Work Arrangement: Onsite in Cebu Benefits: Upon regularization:10 Vacation Leaves (VL)10 Sick Leaves (SL)HMO health insurance is available starting the 4th month (for employee and one dependent) Requirements: Minimum of 2 years of experience as a Sales Team Lead in a...

  • Operations Team Leader

    3 days ago

    Cebu City, Central Visayas, Philippines TechnoGlobal Team Inc. Full time ₱480,000 - ₱720,000 per year

    We are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...

  • Team Lead

    4 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

    Lead with Precision, Deliver with Impact – Be the driving force behind operational excellence at Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we're looking for a full-time, onsite Team Lead – Operations Support Specialist (Claims & Logistics) to keep a high-performing team running at full speed. You'll oversee claims,...

  • Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines MedGather Full time ₱360,000 - ₱420,000 per year

    Primary Responsibilities:Leadership & Team ManagementLead, manage, and motivate a team to achieve operational and performance goals.Act as the primary point of contact between team members, management, and clients when necessary.Monitor individual and team performance to ensure productivity, quality, and efficiency standards are consistently met.Conduct...