Customer Success Associate

2 days ago

Makati City, National Capital Region, Philippines Squadzip Full time ₱900,000 - ₱1,200,000 per year

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere Right now, businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office,
a platform that serves as a central reporting hub for all types of customer interactions: face-to-face interactions, video calls, voice calls, messaging, and more. We are on the lookout for driven, energetic individuals to help us spread this movement across the world.

Responsibilities

  • As an ambassador of Squadzip, you get to advocate the idea that wherever you are, you can stay on top of your work and be productive.
  • Boost and strengthen relationships with new and existing clients.
  • Confidently represent Squadzip by leading implementation workshops, training sessions, and various client meetings showing mastery of the platform and understanding the features that can help clients.
  • Support Customer Success processes
  • Engage Product teams by providing timely feedback, to further strengthen our solutions

Minimum Qualifications

  • Bachelor's/College Degree
  • Strong communication skills in both English and Filipino
  • Excellent business correspondence and presentation skills
  • Must be able to facilitate meetings/training and workshops for clients.

Required Skills

  • Presentation Skills
  • Relationship Management
  • Business Correspondence
  • Training Facilitation
  • Operations Analysis
  • Business Analysis

Perks and Benefits

We care about your well-being as much as your work. At Squadzip, we promote
work-life balance
through flexible arrangements and a supportive environment.

  • Flexible Work Schedule
  • HMO Coverage (provided upon regularization)
  • Paid Vacation Leave (starts at 6 days upon regularization)
  • Paid Sick Leave (starts at 6 days upon regularization)

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