Customer Success Account Manager/ Associate

4 days ago

Makati City, National Capital Region, Philippines Trends Group, Inc. Full time $104,000 - $130,878 per year

DUTIES AND RESPONSIBILITIES

CUSTOMER SUCCESS MANAGEMENT

  • Develop trusted advisor-relationships with our customer's senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
  • Develop Customer Success Plans and Quarterly Success Reports for customers
  • Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
  • Ensure all activities to drive adoption is aligned with and contributes to internal group's desired business outcomes

CURRENT OPERATIONAL DISCOVERY

  • Drive and/or facilitate discovery activities for understanding of current state of customer's operations in terms of people, process, and technology
  • Determine how the specific solution to be provided can address current challenges and improve operational efficiency, team effectiveness, and contribute to achieving business outcomes
  • Document findings and provide recommendations for operations

ADOPTION MANAGEMENT

  • Regular measurement of usage data, evaluation of enabled features against use cases, and gathering of stakeholder feedback
  • Thorough analysis of usage, support, sentiment, and outcome metrics to identify barriers to adoption
  • Development and application of strategies to address adoption barriers: stakeholder communications (change, campaign, engagement, success and/or bottom-up), user enablement and training, service optimization, process streamlining, best practice assessment, etc.
  • Lead the development and delivery of measures and metrics to support the assessment, reporting and improvement of the organization's information security posture.
  • Identify and drive the end-to-end remediation of discovered or potential security breaches and vulnerabilities.
  • Build the information security capability of the entire organization.

QUALIFICATIONS

A. Minimum Education

  • Bachelor's degree in IT/Computer Science/Business Management or equivalent.

B. Minimum Experience/Training

  • At least 2 years working experience with proven ability in B2B environments with preference for customer success, account management, implementation, sales, or consulting background
  • Solid knowledge of SaaS (software-as-a-software) business model and any of the following types of platforms/ solutions: CRMs (e.g. Salesforce, Hubspot), ERPs (e.g. SAP), collaboration and productivity platforms (e.g. O365, Citrix, Webex), analytics platforms and tools (e.g. Tableau, Alteryx), network management and monitoring tools (e.g. Cisco DNA, Meraki, Solarwinds)

WORKING CONDITIONS

Willing to work in a highly collaborative environment

  • Customer Success Account Associate/Manager

    4 weeks ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time

    The Customer Success Manager/ Associate for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant...

  • Customer Success Account Associate/Manager

    4 days ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    The Customer Success Manager/ Associate for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant...

  • Customer Success Associate

    4 days ago

    Makati City, National Capital Region, Philippines SeeMeSOL Pte. Ltd. Full time ₱250,000 - ₱600,000 per year

    We are looking for a Customer Success Support Associate to join our team in the Philippines. This is a junior role ideal for someone who is passionate about customer success operations and eager to grow their career in a dynamic, mission-driven environment. You will play a key role in ensuring our clients experience the highest level of support and...

  • Customer Success Associate

    1 week ago

    Makati City, National Capital Region, Philippines SoftwareOne Full time ₱900,000 - ₱1,200,000 per year

    Role Overview:TheCustomer Success Associateplays a pivotal role in supporting SoftwareOne's customers by processing purchase orders (POs) received from the sales team. Build sales orders, coordinate deliveries, validate and ensure final delivery to customers.Join a team handling diverse tasks to enhance business growth with emphasis on efficiency, accuracy,...

  • Customer Success Specialist

    4 days ago

    Makati City, National Capital Region, Philippines Rakso CT Full time $104,000 - $130,878 per year

    We're Hiring: Customer Success Specialist (Hybrid Setup)Are you passionate about helping customers succeed and building strong relationships? We're looking for a Customer Success Associate to join our team at Raksoct Enjoy the flexibility of a hybrid work setup while making a difference.What You'll Do:• Act as the primary point of contact for our...

  • Senior Customer Success Manager

    3 weeks ago

    Makati City, National Capital Region, Philippines Sophos Full time

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • Client Success Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Propelrr Full time ₱800,000 - ₱1,200,000 per year

    Full Time OnsiteJob DescriptionAs a Client Success Associate (CSA), your role focuses on optimizing lead generation systems and building strong client relationships to drive sales conversions.Build and optimize lead generation systems and processes to increase lead-to-sales conversion;Generate leads and build relationships by identifying and targeting...

  • Customer Success

    4 days ago

    Makati City, National Capital Region, Philippines WIZ Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleAs a Customer Success & Solutions Consultant, you'll play an integral role throughout theentire customer lifecycle— from early solutioning and onboarding, to project delivery, and long-term account success. This is aclient-facing rolethat blends elements ofpresales, solution delivery, and customer success. You'll work closely with internal...

  • Associate Account Manager

    4 days ago

    Makati City, National Capital Region, Philippines Nezda Global Full time ₱600,000 - ₱1,200,000 per year

    Role:Associate Account ManagerLocation:Makati SiteSchedule:Day ShiftWork Set-up:On SiteEmployment Type:Full Time and Direct HireAbout the RoleWe're looking for an enthusiastic and drivenAssociate Account Manager / Business Development Associateto join our team. This is a great opportunity for fresh graduates who are eager to start their careers in client...

  • Customer Success Executive

    4 days ago

    Makati City, National Capital Region, Philippines SeeMeSOL Pte. Ltd. Full time ₱900,000 - ₱1,200,000 per year

    We are hiring a Customer Success Executive to lead software deployment projects and champion customer success across our ecosystem. This role goes beyond implementation — you will be a customer advocate, ensuring clients see measurable value from our solutions, and driving adoption across education, government, and industry association partners. We are...