
Service Manager
2 weeks ago
Key Responsibilities:
- Develop and implement service department goals, KPIs, and response standards.
- Lead strategic planning for manpower, parts inventory, and technician deployment.
- Ensure alignment between after-sales services and overall company mission.
- Monitor daily service operations across tractors, harvesters, implements, drones, and irrigation systems.
- Review performance of service teams and ensure timely job completion and report submission.
- Address escalated customer complaints and ensure resolution within SLA.
- Lead customer satisfaction programs, feedback analysis, and service quality improvements.
- Conduct periodic client visits to assess service performance and build relationships.
- Prepare monthly service performance reports, technician productivity metrics, and customer feedback summaries.
- Lead documentation of procedures, incident reports, and SOPs.
- Monitor budget utilization for tools, travel, and training.
Required Qualifications:
- Bachelor's Degree in Mechanical Engineering, Agricultural Engineering, Industrial Technology, or related technical field
- At least 5–7 years of relevant experience in after-sales service or technical operations, including 2+ years in a supervisory or managerial role
- Strong background in agricultural equipment (tractors, harvesters, irrigation systems, etc.)
- Proven leadership, planning, and problem-solving abilities
- Proficient in MS Office, CRM systems, and service management tools
- Excellent communication skills (client-facing and internal coordination)
- Valid driver's license and willingness to travel frequently
- Preferably with certifications in service management, project management, or related discipline
- Work schedule: Monday to Friday
- Work location: West Avenue, Quezon City
- Can start ASAP.
Job Type: Full-time
Pay: From Php40,000.00 per month
Work Location: In person
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