Service Manager

2 weeks ago


West Triangle, Philippines Grains Innovation & Solutions Co., Inc. Full time ₱480,000 per year

Key Responsibilities:

  • Develop and implement service department goals, KPIs, and response standards.
  • Lead strategic planning for manpower, parts inventory, and technician deployment.
  • Ensure alignment between after-sales services and overall company mission.
  • Monitor daily service operations across tractors, harvesters, implements, drones, and irrigation systems.
  • Review performance of service teams and ensure timely job completion and report submission.
  • Address escalated customer complaints and ensure resolution within SLA.
  • Lead customer satisfaction programs, feedback analysis, and service quality improvements.
  • Conduct periodic client visits to assess service performance and build relationships.
  • Prepare monthly service performance reports, technician productivity metrics, and customer feedback summaries.
  • Lead documentation of procedures, incident reports, and SOPs.
  • Monitor budget utilization for tools, travel, and training.

Required Qualifications:

  • Bachelor's Degree in Mechanical Engineering, Agricultural Engineering, Industrial Technology, or related technical field
  • At least 5–7 years of relevant experience in after-sales service or technical operations, including 2+ years in a supervisory or managerial role
  • Strong background in agricultural equipment (tractors, harvesters, irrigation systems, etc.)
  • Proven leadership, planning, and problem-solving abilities
  • Proficient in MS Office, CRM systems, and service management tools
  • Excellent communication skills (client-facing and internal coordination)
  • Valid driver's license and willingness to travel frequently
  • Preferably with certifications in service management, project management, or related discipline
  • Work schedule: Monday to Friday
  • Work location: West Avenue, Quezon City
  • Can start ASAP.

Job Type: Full-time

Pay: From Php40,000.00 per month

Work Location: In person



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