
Performance Analyst – Order Management
6 days ago
Role Summary
As a Performance Analyst within the Order Management team, you will transform operational data into meaningful insights that drive efficiency, accuracy, and continuous improvement. You'll be responsible for building performance reports, analyzing trends in the end-to-end order flow, and supporting business cases with clear, data-driven input.
This role requires strong analytical skills, a structured way of working, and a proactive mindset. You will collaborate across various domains to support data-driven decision-making and drive operational excellence.
Key Responsibilities
Build and maintain dashboards and reports (primarily in Looker) to monitor key order management KPIs
Analyse performance data to identify trends, inefficiencies, and improvement opportunities
Provide data insights to support strategic business cases and operational planning
Monitor and report on KPI's such as order accuracy, incident volumes and SLA management
Collaborate with different domains to align on data definitions and share insights
Support with ad-hoc analysis and performance deep-dives
Ensure accuracy and consistency in using data from SAP and Looker
Drive a culture of transparency and improvement through data
Your Profile
3+ years of experience in data analysis, business intelligence, or operations performance
Proficient in SQL and Phyton, data visualization tools (Pré Looker)
Experience working with SAP
Strong analytical thinking and problem-solving skills
Able to translate data into clear insights and communicate effectively across teams
Excellent written and spoken English
Proactive, detail-oriented, and comfortable working independently
Nice to Have
- Experience in e-commerce, supply chain, or operational environments, PHYTON
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