Performance Analyst – Order Management

1 week ago

Mandaluyong City, National Capital Region, Philippines VidaXL Services (PH) Inc. Full time $104,000 - $130,878 per year

Role Summary

As a Performance Analyst within the Order Management team, you will transform operational data into meaningful insights that drive efficiency, accuracy, and continuous improvement. You'll be responsible for building performance reports, analyzing trends in the end-to-end order flow, and supporting business cases with clear, data-driven input.

This role requires strong analytical skills, a structured way of working, and a proactive mindset. You will collaborate across various domains to support data-driven decision-making and drive operational excellence.

Key Responsibilities

  • Build and maintain dashboards and reports (primarily in Looker) to monitor key order management KPIs

  • Analyse performance data to identify trends, inefficiencies, and improvement opportunities

  • Provide data insights to support strategic business cases and operational planning

  • Monitor and report on KPI's such as order accuracy, incident volumes and SLA management

  • Collaborate with different domains to align on data definitions and share insights

  • Support with ad-hoc analysis and performance deep-dives

  • Ensure accuracy and consistency in using data from SAP and Looker

  • Drive a culture of transparency and improvement through data

Your Profile

  • 3+ years of experience in data analysis, business intelligence, or operations performance

  • Proficient in SQL and Phyton, data visualization tools (Pré Looker)

  • Experience working with SAP

  • Strong analytical thinking and problem-solving skills

  • Able to translate data into clear insights and communicate effectively across teams

  • Excellent written and spoken English

  • Proactive, detail-oriented, and comfortable working independently

Nice to Have

  • Experience in e-commerce, supply chain, or operational environments, PHYTON

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