Order Management Analyst

4 days ago

Mandaluyong City, National Capital Region, Philippines Vertiv Full time

Primary Duties

We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

  • Receive, audit and enter customer purchase orders 
  • Check orders against inventory and forecast 
  • Work with distributors, sales reps and project managers to resolve PO issues 
  • Create and Issue PO to suppliers
  • Shipments Coordination to supplier/factory
  • Work with Planning, Logistics and IT to resolve order logistics issues 
  • Communicate order status to distributors, sales reps, project managers and track to delivery 
  • Maintain order status/tracking log 
  • Understand and adhere to customer compliance guidelines 
  • Complete ad-hoc reporting when requested 
  • Perform special tasks as needed 
  • Major KPIs – OTD, ITO, NMI

Background experience required.

  • 3 to 5 years Experienced Employees specializing in Customer Service or equivalent.
  • Excellent verbal and written English skills
  • Ability to communicate effectively and professionally by phone or email
  • Takes initiative and prioritizes tasks (time management)
  • Solid analytical and problem-solving skills (root cause analysis)
  • Ability to work accurately with close attention to detail
  • Strong interpersonal skills with the ability to work effectively with individuals and groups
  • Willingness to adapt to changing business needs and deadlines
  • Solid computer skills with knowledge of Microsoft Office, Internet and ERP

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