WFM Manager

About the job WFM Manager (Cebu) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Restdays: US Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP,...

Position: WFM AnalystCallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

Position{{:}} WFM AnalystCallTek is looking for a detail-oriented and analyticalWFM Analystto join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize...

Department WFM (Workforce Management) Employment Type Full Time Location Cebu, PH Workplace type Onsite Key Responsibilities Skills, Knowledge & Expertise About Virtual Staffing Solutions We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and...

The opportunity Teleperformance, a global leader in customer experience management, is seeking a talented and driven WFM Team Lead to join our dynamic team at our Cebu IT Park office. As the WFM Team Lead, you will play a pivotal role in optimizing workforce efficiency and ensuring exceptional customer service for our diverse range of clients.Key...

2+ years of RTA experience with hands-on use of IEX and CXOne.Monitor real-time WFM activities to meet operational and client goals.Prepare and analyze reports using WFM tools and Excel; share insights with leadership.Strong knowledge of SLA management, forecasting, and scheduling based on historical data.Excellent communication skills and flexibility to...

We are currently looking for a WFM Capacity Planner / WFM Planner with a solid background in excel and iexThis is A WFH SetupThis is a senior executive role and salary should be less than 50Kskills; WFM Planner, Excel, WFM System, WFM Tools, Workforce Management

Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

Career Opportunity: Sr. Workforce ManagerQualifications:Bachelor's degree in business administration, Operations Management, or related field, preferred but not required10+ years of experience in Workforce Management, with at least 5 years in a senior management roleProven track record of managing large-scale WFM operations for major clientsAdvanced...