BPO WFM Manager

2 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per year


About the job WFM Manager (Cebu) | Onsite

Nature Of the Account: Support and Leadership

Start Date: ASAP

Work Arrangement: 100% Onsite | Cebu

Shift Schedule | Restdays: US Business hours

Educational Requirement: College Graduate

Work Experience:

  • At least 5 to 7 years relevant experience
  • At least 2 years of supervisory experience
  • Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
  • Report and dashboards creation

Requirements:

  • Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
  • Excellent verbal & written communication & presentation skills
  • Good Interpersonal & people management skills with good problem solving approach.
  • Expert knowledge of service procedures
  • Good analytical skills for MIS, number crunching & reporting to internal & external customers.
  • WFM Tool Competency (IEX, eWFM , etc..)
  • RTA/ MIS Experience is advantageous.
  • Can work with minimal supervision and has initiative.

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