WFM Capacity Planner

Job Title: WFM Resource | Seat Capacity PlannerJob OverviewTheresource capacity planneris a workforce management role that is mainly responsible is to analyze, recommend and articulate staffing recommendations to operations heads through the evaluation of key drivers, such as AHT, attrition, shrinkage, occupancy and hiring trends. They are also required for...

Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAPAbout the Role:We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be...

Position: RTA/WFM (Clark) | OnsiteBenefits:HMO coverage for the employee and two dependents starting Day 1Quarterly performance bonusesExcellent opportunities for career growth15% night differential24 annual leave daysQualifications:Bachelor's degree in any fieldAt least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services...

About the job RTA/WFM (Clark) | OnsiteQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge...

About the Position: RTA/WFM (Clark) | Onsite Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments. - Experience with scheduling, capacity planning, forecasting, and reporting. - Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or...

About the job RTA/WFM (Clark) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves AnnuallyQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling,...

About the job RTA/WFM (Clark) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge...

Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

About the job Workforce Scheduler (Clark, Pampanga) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start this June.RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is expected to create short-term to...