WFM Capacity Planner

Job Title: WFM Resource | Seat Capacity PlannerJob OverviewTheresource capacity planneris a workforce management role that is mainly responsible is to analyze, recommend and articulate staffing recommendations to operations heads through the evaluation of key drivers, such as AHT, attrition, shrinkage, occupancy and hiring trends. They are also required for...

Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAPAbout the Role:We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be...

Join our dynamic team as a WFM Scheduler/Planner at CallTek In this integral role, you will be responsible for forecasting, scheduling, and ensuring optimal staffing levels across our operations to meet service level agreements and drive operational efficiency.Key Responsibilities:Analyze historical performance data and trends to create accurate forecasts...

About the job RTA/WFM (Clark) | OnsiteBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves AnnuallyQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling,...

About the Position: RTA/WFM (Clark) | Onsite Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments. - Experience with scheduling, capacity planning, forecasting, and reporting. - Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or...

About the job RTA/WFM (Clark) | OnsiteQualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge...

Job SummaryThe WFM Supervisor is responsible for leading the WFM team (Schedulers, Real-Time Analysts, Reports Analyst and Forecasters) to optimize staffing levels and operational efficiency. You will oversee the end-to-end WFM process—from long-term forecasting to real-time execution—ensuring that client KPIs, such as Service Level (SL) and Abandonment...

About Dedale:Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.Our...

JOB DESCRIPTIONS: The Workforce Manager is responsible for end-to-end workforce planning and real-time operations to ensure optimal staffing, service level attainment, and cost efficiency across assigned programs. This role leads forecasting, capacity planning, scheduling, and real-time adherence while partnering closely with Operations, Training, HR, and...

About the job Workforce Scheduler (Clark, Pampanga) | Onsite Work Setup: Onsite Shift: Graveyard Schedule Requirements: At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup All candidates must be amenable to start this June. RESPONSIBILITIES: Service Planning The scheduling and service planning specialist is expected to create...