Patient Services Coordinator l PCC Hemady
4 days ago
For Medical Course Graduates
CUSTOMER CARE REPRESENTATIVE
As a vital member of our Primary Care team, the Customer Care Representative (CCR) plays a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact—providing compassionate service, managing schedules, verifying insurance, and supporting doctors during check-ups. If you're detail-oriented, thrive in a fast-paced healthcare setting, and love helping others, this role is for you.
What You'll Do
Your daily responsibilities include:
- Greet and triage patients at the front desk
- Verify patient identity and Maxicare/HMO coverage
- Check vital signs and prepare patients for consult
- Queue patients through our system (Emedcore)
- Perform ECGs and endorse to Cardiologist
- Assist in appointment scheduling and inquiries
- Ensure timely documentation and record-keeping
- Submit daily census and end-of-duty reports
- Monitor clinic supplies, vaccine inventory, and equipment
- Support Primary Care Physicians during check-ups
- Promote patient feedback and address concerns
- Comply with clinic protocols and the Data Protection Act (DPA)
Qualifications
Education:
- Graduate of any medical-allied course (BS Nursing preferred)
- Certification in Basic First Aid is a plus
Experience/Knowledge:
- Familiar with clinic operations and health systems
- Excellent communication and customer service skills
- Computer-proficient; able to multitask in fast-paced settings
- Flexible, detail-oriented, and a positive team player
- Amenable to rotational shifts (5-day work week, varying rest days)
What We Offer
We offer competitive and meaningful benefits because we value our team:
- Guaranteed up to 15th Month Pay
- Quarterly Rice Subsidy
- Medicine Benefit
- HMO Coverage
- Life Insurance
- Convertible Leave Credits
Next Steps: Required Application Form
To be considered for this role, please complete the following form:
Note: Failure to fill out the form may result in your application not being considered for interview. Already submitted this form before? No need to resubmit. We'll review your past responses.
Ready to join us?
Make a difference in everyday healthcare—apply today
Job Type: Full-time
Pay: From Php18,000.00 per month
Work Location: In person
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