Patient Account Representative

2 days ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time $40,000 - $80,000 per year

Position Title: Patient Account Representative II
Work set-up: Onsite and Nightshift

Site: 1880 Building, Eastwood, Libis, Quezon City

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary:
The Patient Account Representative II performs intermediate insurance verification and authorization duties with a growing level of responsibility. In addition to verifying insurance, this position coordinates with clinical departments to ensure accurate scheduling for covered services, resolves moderate issues with payers, and supports pre-visit readiness for patients.

Key Responsibilities

  • Perform detailed insurance verification for outpatient and in-office procedures.
  • Identify and flag non-covered services or potential coordination of benefits issues.
  • Initiate and follow up on prior authorization requests, including appeals if necessary.
  • Maintain organized tracking logs for authorizations and coverage status.
  • Communicate coverage details to patients and collect out-of-pocket estimates if applicable.
  • Serve as a subject matter resource to Patient Account Rep I staff.
  • Work insurance queues to resolve pre-service issues that may delay care.
  • Report payer trends or systematic verification issues to leadership.

Qualifications:

  • Associate's degree preferred or equivalent work experience.
  • 3+ years of experience in a medical office or insurance verification role.
  • Strong understanding of commercial, government, and exchange-based insurance plans.
  • Familiarity with EMR systems (eClinicalWorks preferred).
  • Proficient in verifying coverage for high-cost services (imaging, injections, procedures).
  • Excellent attention to detail and documentation skills.

Additional Requirement

  • Bilingual (Spanish/English)

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply

  • Patient Services Representative

    2 days ago

    Quezon City, National Capital Region, Philippines MEDFORD RX SOLUTIONS INC Full time $30,000 - $50,000 per year

    MEDFORD RX SOLUTIONS INC is hiring a Full time Patient Services Representative role in Quezon City, NCR. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleCollege levelExperienced in retail industry is preferredHighly trainable and flexible person

  • Patient Service Representative

    5 days ago

    Makati City, National Capital Region, Philippines Jocson College Inc. Full time

    The Patient Service Representative/Specialist serves as Makati Medical Center's frontline contact in Central Registration. Furthermore, he/she will be responsible for the patient-related servicing including responding to queries, providing information and assistance, and managing complaints and feedback.Minimum RequirementsCandidate must possess at least a...

  • Patient Experience Coordinator

    4 days ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

    The role of a Patient Service Representative/Specialist involves serving as the primary point of contact for patients in Central Registration. Responsibilities include responding to inquiries, providing information and assistance, and managing patient-related concerns and feedback.RequirementsA Bachelor's/College Degree in Business...

  • Caring Patient Advocate Role

    3 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job Title: Patient Services Representative">We are seeking a dedicated and compassionate Patient Services Representative to join our team. In this role, you will be the primary point of contact for patients, providing exceptional customer service and support.Key Responsibilities:Provide timely and effective support to patients via email and phone.Collaborate...

  • Customer Service Representative

    1 day ago

    Quezon City, National Capital Region, Philippines GECO Asia Pte. Ltd Full time $104,000 - $130,878 per year

    Job Description:We are hiring Customer Service Representatives for our Healthcare Account. Your main role is to assist members over the phone with their healthcare-related concerns such as benefits, claims, and account inquiries. You will provide clear and accurate information while ensuring a positive customer experience.Responsibilities:Handle incoming...

  • Medical Account Executive

    2 days ago

    Quezon City, National Capital Region, Philippines St. Peregrine Surgical and Cancer Center Full time ₱500,000 - ₱1,000,000 per year

    Medical Account ExecutiveThe Specialists Surgery and Cancer CenterDo you have experience in healthcare business development and a passion for connecting with people? The Specialists Surgery and Cancer Center is looking for a Medical Account Executive to help promote our surgery and cancer care services while generating new leads and building lasting...

  • Patient Services Coordinator l PCC Hemady

    2 days ago

    Quezon City, National Capital Region, Philippines Maxicare Health Services Inc. Full time ₱216,000 per year

    For Medical Course GraduatesCUSTOMER CARE REPRESENTATIVEAs a vital member of our Primary Care team, the Customer Care Representative (CCR) plays a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact—providing compassionate service,...

  • Healthcare Account Customer Service Representative

    1 day ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱290,000 - ₱470,000

    Customer Service Representative for Healthcare AccountWe are seeking a highly skilled Customer Service Representative to join our team in delivering exceptional service and support to US patients. As a key member of our customer-facing team, you will play a vital role in ensuring customer satisfaction and loyalty through effective communication and...

  • Patient Services Ambassador

    4 days ago

    Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job Summary:The Patient Service Representative serves as the frontline contact in Central Registration. He/she will be responsible for patient-related servicing, including responding to queries, providing information and assistance, and managing complaints and feedback.This is a challenging role that requires excellent customer service skills and the ability...

  • Patient Services Coordinator l PCC Bridgetowne

    2 days ago

    Quezon City, National Capital Region, Philippines Maxicare Health Services Inc. Full time ₱216,000 per year

    We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.Key ResponsibilitiesWelcome and assist patients at the front deskVerify patient details and HMO coverageRecord vital signs...