Patient Experience

21 hours ago

Mandaluyong City, National Capital Region, Philippines OPAT The Antibiotic Care Specialist Full time ₱600,000 - ₱1,200,000 per year

This role combines patient advocacy, doctor engagement, and business development support by:

  • Guiding & supporting patients as they undergo their OPAT treatment,
  • Serving as the main liaison between the OPAT clinic and referring doctors for effective patient care collaboration,
  • Offering the clinic's core services to doctors and elastomeric pump solutions to medical institutions

Responsibilities

  • Ensure a seamless onboarding process for patients into OPAT; provide education, reassurance, and support to patients and families.
  • Conduct field visits to potential & existing referring doctors and present the clinic's core services.
  • Network with healthcare providers to explore collaboration opportunities.
  • Collaborate with providers to develop co-branded initiatives aimed at improving patient outcomes.
  • Provide training and support to healthcare providers on the use of OPAT services, ensuring they understand the benefits and proper protocols.
  • Support the growth of OPAT by generating doctor referrals and creating hospital partnerships in order to grow the elastomeric pump business.
  • Maintain an accurate route plan (referring doctor and hospital visits), monitor patient counseling outcomes, timely patient/doctor complaint resolution, and submit timely reports.
  • Assess patient feedback and engagement.
  • Identify opportunities for growth and report findings to stakeholders.
  • Monitor and report market insights to management.
  • Coordinate with marketing, service development, operations and other cross-functional departments of the clinic to ensure continuity of care and service delivery.
  • Participate in team meetings; share information and insights.
  • Serve as the primary link between patients, referring doctors, and the OPAT clinic; resolve patient complaints/escalations effectively.
  • Conduct patient consultations to educate, gather feedback and address concerns.
  • Create and deliver presentations to potential business partners and stakeholders.

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