Travel Administration Assistant
2 weeks ago
Title: Travel Administration Assistant
Location: Cebu office (seat & equipment provided)
Hours: AU-NSW-aligned (8:30 AM–5:30 PM AEST/AEDT; flexibility due to client needs)
About the role
We're hiring a detail-obsessed administration professional to keep travel bookings accurate, on time, and beautifully communicated. You'll run the behind-the-scenes workflow for a high performing Travel Industry Professional including hotel and other reconfirmations, payment and insurance follow-ups, itinerary creation and formatting, inbox triage, supplier connection and updates, and templated client communications.
What you'll do
- Own the client journey administration: pre/post‑trip emails, in‑trip check-ins, supplier reconfirmations, payment/insurance reminders
- Format itineraries (Travefy) and keep data clean across Tramada/itravel, HQ, and project management (Teamwork)
- Streamline email management in Outlook (online), draft clear client emails, manage calendars and follow-ups
- Coordinate suppliers for rates/availability, vouchers, rooming lists, group manifests
- Keep systems and processes updated (from Loom videos); suggest workflow improvements
- Light marketing support: basic Canva tiles and email database updates (as needed)
Must have (please only apply if you meet these)
- Solid travel administration experience using agency systems and workflows
- Proven project management tool experience (eg Teamwork/Asana/Trello/Monday) to run recurring workflows
- Excellent written English and client email drafting skills (clear, warm, professional)
- Hands-on supplier coordination and reconfirmation experience
- Strong attention to detail. Highly organized and confident to communicate through written and verbal methods.
Nice to have
- Experience in: Tramada, GDS, Travefy, Canva, Database or CRM tagging/lead tracking
Tools you'll use
- Tramada, in house hotel/car/cruise booking platforms, Travefy, Outlook (email), Teamwork Project Management, Google Drive, LastPass, Voxer, Canva, Excel/Sheets
Success looks like (KPI)
- 100% insurance offers documented before final payment
- On-time payment reminders and supplier reconfirmations
- Inbox priorities handled within 2 business hours
- Clean data: every active file tracked with next actions in Teamwork
Benefits and Review Frequency
- Day Shift - Monday to Friday
- Probation 6 months with performance reviews at 1, 3, and 6 months.
- Australian (NSW - New South Wales) public holidays observed.
- 10 paid leave days per year accruing post‑probation.
- HMO private healthcare.
- Year‑end bonus subject to performance and proration.
How to Apply
Submit resume plus a brief note with:
- A short note on your experience within the travel industry and tools you have used.
- An added advantage: Sample pre‑departure email for a client that is about to travel, wishing them well on their trip you've written (anonymized)
Job Type: Full-time
Pay: Php28, Php35,000.00 per month
Benefits:
- Paid training
- Pay raise
Work Location: In person
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