Travel Administration Assistant

2 weeks ago

Cebu City, Central Visayas, Philippines My Video Producer Full time ₱360,000 - ₱420,000 per year

Title: Travel Administration Assistant

Location: Cebu office (seat & equipment provided)

Hours: AU-NSW-aligned (8:30 AM–5:30 PM AEST/AEDT; flexibility due to client needs)

About the role

We're hiring a detail-obsessed administration professional to keep travel bookings accurate, on time, and beautifully communicated. You'll run the behind-the-scenes workflow for a high performing Travel Industry Professional including hotel and other reconfirmations, payment and insurance follow-ups, itinerary creation and formatting, inbox triage, supplier connection and updates, and templated client communications.

What you'll do

  • Own the client journey administration: pre/post‑trip emails, in‑trip check-ins, supplier reconfirmations, payment/insurance reminders
  • Format itineraries (Travefy) and keep data clean across Tramada/itravel, HQ, and project management (Teamwork)
  • Streamline email management in Outlook (online), draft clear client emails, manage calendars and follow-ups
  • Coordinate suppliers for rates/availability, vouchers, rooming lists, group manifests
  • Keep systems and processes updated (from Loom videos); suggest workflow improvements
  • Light marketing support: basic Canva tiles and email database updates (as needed)

Must have (please only apply if you meet these)

  • Solid travel administration experience using agency systems and workflows
  • Proven project management tool experience (eg Teamwork/Asana/Trello/Monday) to run recurring workflows
  • Excellent written English and client email drafting skills (clear, warm, professional)
  • Hands-on supplier coordination and reconfirmation experience
  • Strong attention to detail. Highly organized and confident to communicate through written and verbal methods.

Nice to have

  • Experience in: Tramada, GDS, Travefy, Canva, Database or CRM tagging/lead tracking

Tools you'll use

  • Tramada, in house hotel/car/cruise booking platforms, Travefy, Outlook (email), Teamwork Project Management, Google Drive, LastPass, Voxer, Canva, Excel/Sheets

Success looks like (KPI)

  • 100% insurance offers documented before final payment
  • On-time payment reminders and supplier reconfirmations
  • Inbox priorities handled within 2 business hours
  • Clean data: every active file tracked with next actions in Teamwork

Benefits and Review Frequency

  • Day Shift - Monday to Friday
  • Probation 6 months with performance reviews at 1, 3, and 6 months.
  • Australian (NSW - New South Wales) public holidays observed.
  • 10 paid leave days per year accruing post‑probation.
  • HMO private healthcare.
  • Year‑end bonus subject to performance and proration.

How to Apply

Submit resume plus a brief note with:

  • A short note on your experience within the travel industry and tools you have used.
  • An added advantage: Sample pre‑departure email for a client that is about to travel, wishing them well on their trip you've written (anonymized)

Job Type: Full-time

Pay: Php28, Php35,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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