Customer Support Specialist

3 days ago

Ortigas, Philippines Eastvantage Business Solutions Full time ₱720,000 - ₱1,440,000 per year

Core Responsibilities

  • Respond timely and professionally to customer inquiries via phone and email
  • Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
  • Follow up with customers to confirm complete resolution of open issues
  • Clearly explain products, services, policies, and procedures to customers
  • Accurately document all customer interactions and feedback in the CRM system (HubSpot)
  • Escalate complex issues to the appropriate internal teams
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  • Monitor recurring customer concerns and provide actionable insights for service or process improvements

  • Maintain up-to-date knowledge of products, services, and industry best practices

  • Experience in third-party payers like the Department of Veterans Affairs and Medicaid, the quality of care for seniors, veterans, and underserved communities.

Experience and Skills

  • Minimum 2 years of experience in customer-facing or customer support roles
  • Experience with HubSpot or similar CRM/ticketing systems preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and organizational skills
  • Knowledge of the medical industry and familiarity with medical terminology
  • Proven ability to manage time effectively and meet deadlines
  • Comfortable working independently while also being a collaborative team player

Education and Qualifications

  • High school degree required
  • Associate's or bachelor's degree in Healthcare Administration, Business, Communications, or a related field preferred

Job Types: Full-time, Permanent

Pay: Php33,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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