Customer Service Representative

1 week ago

Philippines Asia Select Full time ₱200,000 - ₱400,000 per year

Job title:

CUSTOMER SERVICE REPRESENTATIVE

Job type:

Full-Time

Emp type:

Full-time

Functional Expertise:

INFORMATION TECHNOLOGY & TELECOMMUNICATIONS

Skills:

VOICE

CSR

Job published:

Job ID:

47449

JOB DESCRIPTION

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

Job scope: Pure Customer Service, Inbound Calls, No Upselling

RESPONSIBILITIES:

You will:

  • Responds to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards.
  • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.
  • Maintain detailed and current knowledge of the company's/assigned client's products and services.
  • Analyze customer service needs for communication to service and technical departments, when applicable.
  • Requires the ability to navigate a computerized data entry system or other relevant applications.

Qualifications:

  • Minimum High School Graduate with 6 months of BPO experience
  • Open for any College Fresh Graduates
  • With Good Communication Skills.
  • Candidate must be flexible to work at any shift/graveyard

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City

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