Guest Relations Associate

5 hours ago

Taguig, National Capital Region, Philippines Officium Full time ₱1,500,000 - ₱3,000,000 per year

Job Title: GUEST RELATIONS ASSOCIATE

Overview:
We are seeking a highly driven and detail-oriented Guest Relations Officer to oversee the day-to-day operations of our client's short-term rental properties. This role requires a strong background in hospitality and experience managing listings and reservations across platforms such as Airbnb, , Guesty, and similar systems.

The ideal candidate is someone who understands both the operational and customer service sides of short-term rentals and can optimize property listings while ensuring smooth coordination of bookings, maintenance, and guest communication.

Key Responsibilities:

  • Manage the end-to-end operations of all short-term rental properties
  • Oversee and optimize listings on Airbnb, , Guesty, and other platforms
  • Ensure accuracy of property details, pricing, photos, and availability across all channels
  • Coordinate with cleaning, maintenance, and support teams to ensure all properties are consistently guest-ready
  • Handle guest inquiries, complaints, and concerns promptly and professionally
  • Monitor performance metrics and recommend strategies to boost occupancy and revenue
  • Ensure an excellent guest experience from booking through checkout
  • Develop and implement standard operating procedures to improve efficiency
  • Stay updated on industry trends and changes in booking platform policies

Qualifications:

  • Minimum of 2 years of experience in short-term rental operations, property management, or the hospitality industry
  • Proven experience in managing end-to-end operations of short-term rental properties
  • Strong working knowledge of Airbnb, , Guesty, and other booking tools
  • Excellent communication and customer service skills
  • Highly organized with exceptional attention to detail and time management
  • Tech-savvy and quick to adapt to new systems or tools
  • Self-motivated, dependable, and able to work independently
  • Must be able to work during UK time
  • Preferably based in Metro Manila (Philipines)
    • Open to working in a hybrid setup and comfortable with the flexible UK time zone.

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