Bilingual Customer Service Representative
1 day ago
- Provide support for Trucker Path products and services, ensuring optimal customer service experiences.
- Identify opportunities to enhance customer service processes and propose solutions to address both internal and external customer issues for swift resolution.
- Undertake moderately complex customer support duties.
- Collaborate with the customer service team to address intricate customer concerns.
- Answer incoming calls, chats, & emails and provide first class client service.
- Maintain a high level of professionalism and respect with every client interaction.
- Continually maintain a working knowledge of all company products, services, and programs.
- Make recommendations according to the client's needs for features and added values.
- Build confidence in the program and build rapport with clients.
- Communicate with clients through email and SMS as needed and in a timely manner.
- Manage incoming cases from customer emails within 24 hours as assigned by team lead.
- Report customer feedback and patterns to management.
Requirements:
- Must be fluent in both English and Spanish
- High school diploma or equivalent; college degree preferred.
- With experience in Customer Support both voice and back office
- Excellent communication and people skills.
- Strong problem-solving abilities.
- Ability to manage a high volume of customer interactions.
- Proficient in using customer service software and Microsoft Office Suite.
- Cheerful outlook and willingness to go the extra mile to ensure customer satisfaction.
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