Customer Service Representative

3 days ago

Quezon City, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time ₱150,000 - ₱250,000 per year

Job Summary

As a
Bilingual (German) Customer Service Representative
, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

Responsibilities:

  • Communicate with customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
  • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you regularly meet key performance indicators

Requirements

  • Can speak and converse well in the
    German Language
  • Senior High School / College Graduate
  • At least 6 months of Customer Service Experience in a BPO setting
  • Amenable to work onsite and shifting schedule

Comes With Benefits Like

  • Competitive Salary
  • Retirement Package
  • Annual Salary Increase
  • HMO on Day 1
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

---You will be part of the pioneer batch.

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