
Customer Service French Bilingual Representative
4 hours ago
We are seeking a talented French Bilingual Representative to join our team. This is a full-time night shift position based in Metro Manila. In this role, you will be the voice of our Canadian clients, providing exceptional customer service and support.
- Handle inbound customer calls and queries in a professional and efficient manner
- Resolve customer issues and complaints effectively, ensuring a positive customer experience
- Provide product information and recommendations to customers
- Document customer interactions and maintain accurate records
- Collaborate with cross-functional teams to deliver seamless customer service
- Continuously seek opportunities to improve processes and enhance customer satisfaction
We are looking for candidates with:
- Fluency in both French and English, with excellent verbal and written communication skills
- Previous experience in a customer service or call centre role, ideally in a Canadian market
- Strong problem-solving and critical thinking abilities
- Excellent time management and multitasking skills
- Adaptability and the ability to work effectively in a fast-paced environment
Our company offers a supportive and rewarding work environment with:
- Competitive salary and attractive benefits package
- Opportunities for career development and ongoing training
- Supportive team environment and work-life balance initiatives
- Access to comprehensive health and wellness programs
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