Account Manager

1 week ago

Makati City, National Capital Region, Philippines Private Advertiser Full time $60,000 - $80,000 per year

We are looking for a Client Success Manager (Account Manager) to play a pivotal role in strengthening client relationships and ensuring long-term success of our corporate travel programs. This is a new and strategic role designed to nurture accounts post-acquisition, delivering value, retention, and growth.

Key Responsibilities
  • Manage and grow existing client accounts, ensuring satisfaction and retention.
  • Serve as the day-to-day contact for corporate travel programs, engaging with senior management, travel managers, and travelers.
  • Handle client queries, reporting, and program reviews, and identify opportunities for upselling.
  • Support client onboarding and ensure a smooth delivery of ongoing services.
  • Build trusted partnerships that create long-term business value.
Experience & Skills Required
  • Proven background in corporate travel management at a decision-making or senior consulting level.
  • Strong knowledge of corporate travel programs and industry practices.
  • Comfortable engaging with senior stakeholders and diverse client groups.
  • Excellent communication skills in English, with empathy and strong organizational abilities.
  • Commercial mindset with the ability to spot opportunities for account growth.
  • Well-connected with an established travel industry network.
Preferred Background
  • Current or former Travel Manager or Travel Consultant ready to diversify and grow into a client-facing account management role.
  • Experienced professional with the maturity to handle complex client needs.
Why Join Us?

This is a pioneer role, giving you the opportunity to shape how we manage and grow client accounts. You will work hand-in-hand with the Business Development team, taking over once new accounts are closed and ensuring they evolve into long-term, successful partnerships. This is essentially WFH in nature, working either a morning or midshift PH schedule from Mondays to Fridays, with quarterly in-person meetings usually done in Makati City.

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