Call Consultant

4 days ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱900,000 - ₱1,200,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning, and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Call Consultant (Onsite)

Job Description:  

  • Outbound Calling | SMS Campaigns:
  • Service Due: Contact customers nearing their service due date to remind them of upcoming appointments and encourage timely scheduling.
  • Overdue Service: Reach out to customers who have missed their service appointment dates to reschedule and prevent further delays.
  • Lapsed Service: Contact customers who have significantly exceeded their service intervals to bring them back into the service cycle and maintain their vehicles' health.
  • Various other service call campaigns such as warranty service due, special service offers, promotions, or upcoming events to drive workshop traffic and increase bookings.
  • Inbound Chats:
  • Respond to incoming chats from customers inquiring about service appointments, providing information, and assisting with scheduling.
  • Appointment Scheduling:
  • Efficiently manage schedules and calendars to book customers for service appointments, considering availability and service requirements.
  • Customer Engagement:
  • Maintain a positive and professional demeanour during interactions with customers, ensuring their needs are addressed.
  • Data Management:
  • Accurately record customer information, service appointments, and communication details in our dealership systems & databases.

Qualifications:  

  • 2 years or more experience with Customer service: Phones, Chat, Email channels.
  • Experience working with a Car Dealership company, will be an advantage.
  • Strong customer service orientation with the ability to empathize and address customer concerns effectively.
  • Proficiency in using customer relationship management (CRM) software and scheduling tools.
  • Excellent communication skills, both verbal and written.
  • Attention to detail and accuracy in data entry and documentation.
  • Time management skills to prioritize tasks and meet appointment scheduling targets.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.

  • Clark: Hiring Consultant

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionCustomer Service...

  • Senior Customer Care Consultant

    4 days ago

    Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time $40,000 - $60,000 per year

    MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.Are you hungry for growth, passionate...

  • Outbound Customer Sales Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱400,000 - ₱600,000 per year

    Connext Global Solutions is a team of business process outsourcing experts and innovators, trusted by world-class companies across industries such as Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently hiring a Outbound Customer Sales Specialist to join our growing team and support one of...

  • Tarlac: Hiring Consultant

    3 weeks ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionCustomer Service...

  • Supervisor - Real Time Analyst

    3 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewSutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilitiesMonitor...

  • Appointment Setter

    4 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    OverviewConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Appointment Setter who will be working with Connext's Client in the United...

  • Lead - Real Time Analyst

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:We are One Sutherland— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work...

  • Lead- Real Time Analyst

    4 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

    Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Appointment Setter

    4 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    OverviewConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Appointment Setter who will be working with Connext's Client in the United...

  • Fulfillment Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱300,000 - ₱450,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Lead Research Specialist who will be working with Connext's Client in the United States...