Lead- Real Time Analyst

2 days ago

Angeles City, Central Luzon, Philippines Sutherland Full time $40,000 - $60,000 per year

Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description
Responsibilities:

  • Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level
  • Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants
  • Helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery
  • Coordinates offline activities
  • Partners with Ops MOD and keeps them informed through call-outs on consultant level deviations and KPIs
  • Ensures EOD performance analysis reports are prepared accurately and submitted

Qualifications
RTA Requirement and Qualification: Internal

  • Graduate with 4 years course related to: Mathematics, Engineering, computer science or Accounting.
  • No unplanned absences for the last 6 months
  • No Incident report for 12 months
  • Knowledgeable with MS office application
  • Team Player and keen to details.

RTA Requirement and Qualification: External

  • At least 1 year experience as an RTA. Familiar with Verint is a plus
  • Flexible to shift schedule and can work onsite
  • Graduate with 4 years course related to: Mathematics, Engineering, computer science or Accounting.
  • No unplanned absences for the last 6 months
  • No Incident report for 12 months
  • Knowledgeable with MS office application
  • Team Player and keen to details.

Additional Information
Backfill for the following RTA Support:

  • Andane Miller Exeter RTA - handles Reporting and RTA Tasks.
  • Shamor James - Toyota RTA Support is responsible for reporting, RTA, and uploading client IEX schedules.
  • Lovernie Ocampo -Lending Club RTA backfill of Marivic Camaclang but Cancelled his employment with us after a week of start date.

  • Lead - Real Time Analyst

    5 days ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:We are One Sutherland— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work...

  • Lead - Real Time Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱500,000 - ₱1,000,000 per year

    Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Lead - Real Time Analyst

    7 days ago

    Tarlac City, Central Luzon, Philippines Sutherland Full time

    Join to apply for the Lead - Real Time Analyst role at Sutherland.Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads...

  • Lead- Real Time Analyst

    6 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    OverviewSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous,...

  • Real-Time Operations Leader

    4 days ago

    Angeles City, Central Luzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    Job DescriptionWe are seeking an experienced Real Time Analyst to join our team. This role will involve leading and monitoring queues in real-time to identify and address any risks to meeting contractual KPIs.Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence /...

  • Real-Time Performance Optimization Specialist

    6 days ago

    Angeles City, Central Luzon, Philippines beBeePerformance Full time ₱350,000 - ₱550,000

    Real-Time AnalystWe are seeking a skilled Real-Time Analyst to join our team. As a key member of our workforce management group, you will be responsible for monitoring service level performance and ensuring that our operations meet the highest standards.Responsibilities:Monitor and analyze real-time data to identify areas for improvementDevelop and implement...

  • Lead - Real Time Analyst (Palayan)

    7 days ago

    Palayan City, Central Luzon, Philippines Sutherland Global Full time

    Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description: Responsibilities: ...

  • Real Time Performance Analyst

    4 days ago

    Palayan City, Central Luzon, Philippines beBeeAnalysis Full time ₱800,000 - ₱1,200,000

    Job Title: Real Time AnalystWe are seeking a skilled and experienced Real Time Analyst to join our team.As a Real Time Analyst, you will be responsible for monitoring service level performance, identifying areas of improvement, and implementing corrective actions. You will work closely with the operations management team to ensure seamless communication and...

  • Lead- Real Time Analyst

    2 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time $30,000 - $50,000 per year

    Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Real-Time Analyst Leader

    6 days ago

    Tarlac City, Central Luzon, Philippines beBeeAnalyst Full time ₱20,000 - ₱35,000

    Job OpportunityWe are seeking a detail-oriented and goal-driven professional to fill the role of Real Time Analyst Lead.This position requires someone with strong analytical skills and attention to detail to monitor queues in real-time and identify potential risks to meeting contractual Key Performance Indicators (KPIs).The successful candidate will have...