Tarlac: Hiring Consultant

4 days ago

Tarlac City, Central Luzon, Philippines Sutherland Full time
Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Customer Service Consultants in this role will:

  1. Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  2. Respond to inquiries about products and services, process payments, or perform general account maintenance.
  3. Up-selling customers to new products or services may be encouraged.
Qualifications

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, supporting a high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, demonstrated through the use of several applications; experience with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information

All your information will be kept confidential according to EEO guidelines.

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