Fulfillment Specialist

1 day ago

Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time $70,000 - $120,000 per year

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Lead Research Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

  • Competitive compensation
  • Perfect Attendance Bonus
  • Life insurance
  • HMO Insurance
  • Great company culture
  • 25% Night Differential
  • Annual Increase

What is the job?

The Fulfillment Specialist is responsible for efficiently processing and fulfilling orders and service requests on wireless provider portals. This role requires excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment while maintaining a high level of accuracy and professionalism.

Job Description

  • Process and fulfill customer orders and service requests on wireless provider portals in a timely manner.
  • Handle inbound and outbound phone calls, emails, and possibly chat support related to order fulfillment and customer inquiries.
  • Escalate technical issues to engineering teams as needed and ensure prompt resolution.
  • Provide consultative support to end-users and wireless providers, addressing their questions and concerns with professionalism and expertise.
  • Take personal ownership of calls from start to resolution, ensuring a positive customer experience throughout the interaction.
  • Meet and exceed departmental key performance indicators (KPIs) related to order processing and customer satisfaction.
  • Complete side work and training programs to enhance skills and knowledge in telecommunications and technology.
  • Ensure customer satisfaction by providing professional and courteous customer support at all times.

Required Qualifications

  • At least one (1) year of customer service experience (calls/email/chat support).
  • Ability to demonstrate high level of attention to detail to ensure quality and accuracy in their work.
  • Confidence in handling various customer inquiries and concerns with the ability to effectively communicate over the phone with customers and colleagues, while maintaining a positive and friendly demeanor.
  • Clear and coherent in both written and verbal communication skills to convey information effectively to customers and team members.
  • Strong problem-solving abilities, to seek solutions with customer's issues in a timely manner.
  • Strong organizational skills to efficiently process orders, respond to customer inquiries promptly, and complete assigned responsibilities within designated timeframes.
  • Basic proficiency in computer skills and typing is required for navigating software systems.
  • A genuine interest in technology, particularly in the field of mobility (cell phones, tablets, etc.) for understanding product features, troubleshooting technical issues, and providing informed support to customers.

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