Post Turnover Support Assistant
4 days ago
JOB SUMMARY
To ensure that all post-construction concerns are addressed accordingly.
DUTIES AND RESPONSIBILITIES
To ensure that all post-turnover concerns and unit discrepancies are endorsed to the concerned teams: Post Turnover Unit, Engineering Group, Project Development, and Property Management Office.
To monitor the progress and closure of Microsoft Dynamics 365 (MD365) and Property and Residents Integrated Systems (PARIS) post-turnover tickets under the following subcategories:
Copy of the as-built plan or unit layout/key plan
- Service of External Property Administration and other staff (security, housekeeping, technician etc.)
- Temporary parking slot
- Concern regarding working capital and condominium dues payment due to delay in turnover
- Request for compensation due to delay in turnover
- Condominium Corporation Concern / For Board of Trustees disposition
- Furniture and appliances warranty concerns within and beyond 7 days from acceptance of unit
- Unit Defects (cracks, leaks etc.) within and beyond the defects liability period (DLP)
Discrepancy in unit deliverables due to undelivered/un-installed standard unit finishes and furniture
To ensure that all unit owners are informed of updates on their post-construction concerns via phone, email, or letter.
To prepare a weekly report on the status of all ticketed post-turnover concerns in MD365 and PARIS, to be submitted to the Post Construction Support Supervisor and Manager.
JOB QUALIFICATIONS AND SKILLS REQUIRED
Must be a graduate of any four-year course from a college or university; BS Property Management graduate is an advantage.
Preferably with at least 1 year of work experience related to communication to clients/buyers from a reputable property developer/ real estate.
Must be focused, driven, team player; can work under pressure; with acceptable oral and written
communication skills; with good presentation and facilitation skills; computer literate.
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