Sales Support Generalist II

Summary: The Sales Support Generalist provides assistance in any of the 4 Sales Support functions – Hosted Buyer, Event Registration, Data Management and Event Relations.

Accountabilities:

Hosted Buyer:

• Provide full-time customer service to all hosted buyer/ TAP queries
• Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities
• Actively support the delivery of the hosted buyer / TAP programs, call campaign, inbox management, vetting, persona profiling, tiering,
• Provide professional service and support for all Hosted Buyer / TAP attendees, striving to exceed customer expectations
• Proactively seek out information about each show to provide accurate information to customers
• Provide end to end customer support during the full Hosted Buyer / TAP show cycle from registration, on-site experience and post-show activities
• Handle all inbound calls, and email inquires
• Chase Hosted Buyers / TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences
• Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures

Event Registration:

• Navigate and explore registration tool while understanding its content
• Responsible in processing all registrations processed through a registration tool
• Responsible for updating /creating data on Salesforce/ registration tool
• Help with virtual event set-up and tasks within virtual event platforms
• Look through to help Registration Managers in updating missing information in their setup letters
• Help to keep registration spreadsheets updated on a continuous basis
• Carry out meaningful conversation with internal and external client
• Responsible in meeting the agreed SLAs and deadlines in the registration process
• Responsible for ad-hoc support to show team including but not limited to back end, admin tasks
• Carry out registration tool testing, updating registrants' profile and badges

Data Management:

• Generate leads for our events based on show brief provided by BU
• Enrich current database through internet research
• Update or remove existing contacts on the database through internet research
• Validate existing contacts / leads on our database

Event Relations:

• Execute campaigns to invite visitors to our event
• Proactively calls visitors or exhibitors to disseminate information
• Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Qualifications:

• Bachelor's degree holder, any degree
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in lead generation preferred
• Experience in back-office support for e-mails and chat
• Call Taking experience
• Basic knowledge in MS Word, Excel and PowerPoint
• Strong analytical, quantitative an deductive reasoning skills
• Keen attention to details
• Strong verbal and written communication skills
• Able to handle objections from customer
• Excellent customer service skills
• Project Coordination
• Stakeholder Management

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.