Sales Support Generalist II

Summary: The Sales Support Generalist provides assistance in any of the 4 Sales Support functions – Hosted Buyer, Event Registration, Data Management and Event Relations.

​Accountabilities:

​Hosted Buyer:

• Provide full-time customer service to all hosted buyer/ TAP queries 

• Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities 

• Actively support the delivery of the hosted buyer / TAP programs, call campaign, inbox management, vetting, persona profiling, tiering,   

• Provide professional service and support for all Hosted Buyer / TAP attendees, striving to exceed customer expectations 

• Proactively seek out information about each show to provide accurate information to customers 

• Provide end to end customer support during the full Hosted Buyer / TAP show cycle from registration, on-site experience and post-show activities 

• Handle all inbound calls, and email inquires 

• Chase Hosted Buyers / TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences 

• Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures

Event Registration:

• Navigate and explore registration tool while understanding its content 

• Responsible in processing all registrations processed through a registration tool 

• Responsible for updating /creating data on Salesforce/ registration tool 

• Help with virtual event set-up and tasks within virtual event platforms 

• Look through to help Registration Managers in updating missing information in their setup letters 

• Help to keep registration spreadsheets updated on a continuous basis 

• Carry out meaningful conversation with internal and external client 

• Responsible in meeting the agreed SLAs and deadlines in the registration process 

• Responsible for ad-hoc support to show team including but not limited to back end, admin tasks 

• Carry out registration tool testing, updating registrants' profile and badges

Data Management:

• Generate leads for our events based on show brief provided by BU

• Enrich current database through internet research

• Update or remove existing contacts on the database through internet research

• Validate existing contacts / leads on our database

Event Relations:

• Execute campaigns to invite visitors to our event

• Proactively calls visitors or exhibitors to disseminate information

• Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Qualifications:

• Bachelor's degree holder, any degree

• At least 1 year of relevant experience

• Experience dealing with various stakeholders in a global perspective

• Experience in lead generation preferred

• Experience in back-office support for e-mails and chat

• Call Taking experience

• Basic knowledge in MS Word, Excel and PowerPoint

• Strong analytical, quantitative an deductive reasoning skills

• Keen attention to details

• Strong verbal and written communication skills

• Able to handle objections from customer

• Excellent customer service skills

• Project Coordination

• Stakeholder Management

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