Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines IdeaGCS Full time ₱240,000 - ₱300,000 per year

We are looking for a Customer Service Representative (CSR) to join our team and provide exceptional support to our customers. As a CSR, you will be the first point of contact for our clients, responsible for answering inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  • Provide accurate information about products and services
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain customer records by updating account information
  • Escalate complex issues to the appropriate departments when necessary
  • Meet or exceed performance metrics (e.g., response time, satisfaction scores)
  • Follow communication procedures, guidelines, and policies
  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot hardware, software, or connectivity issues
  • Guide customers through step-by-step solutions
  • Log and track support tickets using internal systems
  • Escalate unresolved issues to higher-level technical teams
  • Document solutions for future reference and knowledge base
  • Stay up to date with product updates and technical trends

Requirements:

  • High school diploma or equivalent; college degree preferred
  • Previous experience in customer service is a plus
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multi-task and stay organized in a fast-paced environment
  • Proficiency in using CRM systems and basic computer applications

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php25,000.00 per month

Ability to commute/relocate:

  • Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

  • Customer Service Representative

    1 day ago

    Pasig, National Capital Region, Philippines JOB CONNECT RESOURCES INC. Full time ₱300,000 - ₱360,000 per year

    Customer Service Representative - International Account Industry: ECOMMERCEWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when...

  • Customer Service Representative

    5 days ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱300,000 - ₱360,000 per year

    Asiatel Outsourcing (Asia Teleservices Inc ), a rapidly growing Business Process Outsourcing (BPO) company based in Ortigas Center, Pasig Philippines, is seeking dynamic and experienced candidates to be CUSTOMER SERVICE REPRESENTATIVE. With a team of 200 employees, we have been providing exceptional outsourcing services to our clients since 2006.Be a...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines GAMSI Full time ₱240,000 - ₱300,000 per year

    Customer Service Representative (Entry-Level)Job Summary:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This entry-level role is ideal for fresh graduates or those seeking to start a career in customer service. You will be responsible for handling customer inquiries, providing product or...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time ₱150,000 - ₱250,000 per year

    Company DescriptionFor over 15 years, Asiatel Outsourcing (Asia Teleservices Inc.) has been a leader in the outsourcing industry, enabling companies globally to establish and manage remote teams in the Philippines. We offer a comprehensive range of services, including traditional outsourcing, remote staffing, and managed operations with exceptional cost...

  • Customer Service Representative

    7 days ago

    Pasig, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role We're seeking a talented Customer Service Representative (Non-Voice) to join our dynamic team at StaffSmart Outsourcing. In this full-time role, you'll be responsible for providing exceptional customer service through non-voice channels such as email, chat, and social media. Working from our office in Bridgetowne, Pasig, you'll play a crucial...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines NEKSJOB PASIG Full time ₱45 - ₱55 per year

    NEKSJOB PASIG is hiring a Full time Customer Service Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    24 hours ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱96,000 - ₱360,000 per year

    We're looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.Job Key Responsibilities:Provide top-notch...

  • Customer Service Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱150,000 - ₱250,000 per year

    The Customer Service Representative will be responsible for providing excellent customer support through inbound and outbound calls, emails, or chat. The role involves assisting customers with inquiries, handling concerns, and ensuring a positive customer experience while adhering to company policies and service standards.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 days ago

    Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱80,000 - ₱120,000 per year

    Job Description:The Customer Service Representative will be responsible for providing excellent customer support through inbound and outbound calls, emails, or chat. The role involves assisting customers with inquiries, handling concerns, and ensuring a positive customer experience while adhering to company policies and service standards.Key...

  • Customer Service Representative

    1 week ago

    Pasig, National Capital Region, Philippines Kitchen SuperCenter Full time ₱200,000 - ₱300,000 per year

    Maintains a positive, empathetic, and professional attitude toward customers at all times.Responds promptly to customer inquiries.Communicates with customers through various channels.Acknowledges, endorses complaints to areas concerned and updates status with the customers.Processes promptly all servicing requests.Monitors status of inquiries, complaints,...