Billing and Collection Assistant

10 hours ago

Mandaue City, Central Visayas, Philippines HTLand, Inc. Full time ₱150,000 - ₱250,000 per year

Job Description:

The Billing and Collection Assistant addresses customer complaints and queries through calls, emails and walk-ins pertaining to collection notices received as well as statement of account (SOA) concerns. He/she will do the monitoring of requests for SOA, payment restructuring and payment extension, and addresses internal client queries pertaining to billing and collection matters.

Key Responsibilities:

  1. Investigates and resolves buyers' billing discrepancies or disputes promptly.
  2. Prepares statements of account (SOA) per request from buyers, sellers, or their authorized representatives.
  3. Coordinates with departments such as Treasury, Customer Care and Accounts Management on buyer concerns.
  4. Resolves buyers' concerns pertaining to collection, demand, or cancellation notices received or SOA issues.
  5. Performs the required Billing and Collection procedures for every collection cut-off and other related tasks that may be assigned by immediate superior from time to time.

Qualifications:

  1. Graduate of Management Accounting, Financial Management or any four-year business-related course
  2. Intermediate to advanced skill in MS Office, Email Management
  3. Good communication skills, problem-solving, attention to detail and accuracy and process improvement

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