Billing and Collections Specialist

MedSpecialized, Inc. is looking for a Billing and Collections Specialist

General Description: A Billing and Collections Specialist is responsible for managing the invoicing and payment collection processes within an organization. This role involves generating accurate bills for customers or clients, ensuring timely and accurate recording of payments, and following up on overdue accounts to minimize outstanding balances. The specialist works closely with customers to resolve billing issues, handles inquiries regarding invoices, and maintains detailed records of transactions.

Work Schedule and Arrangement: 11PM - 8AM, Office-based Setup

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities:

•    Maintaining customer current accounts

•    Processing payments and assure timely follow up

•    Creating invoices and reconciliation

•    Investigate history of account and current status of clients

•    Reach out to clients via calls to remind them of their outstanding balances

•    Coordinates respective teams for any disputes

•    Resolve billing discrepancies and disputes promptly

•    Processing payments using third party merchants

•    Conduct periodic audits of customer accounts to ensure that they are billed properly and in alignment with the services provided

•    Identify and rectify any errors or discrepancies in billing records

•    Maintain professional and effective communication with customers, providing them with assistance and support throughout the collection and billing process

•    Create accounting/billing reports in QuickBooks

Requirements:

•    Bachelor's degree in Accounting, Business, or Finance

•    At least 1 year of billing and collection experience

•    Prefers to work on a graveyard shift since clients are not based in the Philippines

•    Proficiency in using accounting tools like Quickbooks and other CRM tools

•    Good English communication skills, written and verbal

•    Knowledge of billing procedures and must be comfortable with handling customer disputes

•    Ability to work independently as well as collaboratively

•    Must be willing to work and relocate to Cebu

•    Time management, data entry management, and general math skills

Salary and monetary benefits (in PHP):

•    Monthly salary of 25,000PHP - 29,000PHP (Negotiable depending on experience)

•    New hire bonus of 5,000

•    Monthly Risk allowance of 2,000

Perks and other benefits:

•    Paid Training Period

•    All national Philippines and USA holidays are observed

•    Paid time off—public holidays, vacation, and personal time off

•    Robust and effective Government Benefits Administration

•    Lactation breaks (for breastfeeding moms)

•    Discounted optical services with our partner clinic

•    Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)

•    Free Health insurance with one (1) free dependent

•    Free Life insurance

•    Free Accident insurance

•    Relocation allowance for new hires (from Outside Cebu)

•    Company-sponsored outings

•    Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)

•    International travel opportunities (India and US office)

Our Recruitment Process:

1. Candidate Application Form

2. General Assessment and Video Interview

3. Follow-up Phone Screening

4. Technical Interview

5. Reference Check

6. Job Offer

7. Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers

For more information about our company, visit our