Application Engineer

2 weeks ago

Davao City, Davao, Philippines Ecolab Full time ₱540,000 - ₱720,000 per year
  • Job Summary

Responsible for maintaining a periodic service/routine analysis at customer site as part of Nalco's customer assistance to ensure that the products delivered are properly handled and used at proper time at optimum dosage and applies immediate corrective action if necessary.

  • Essential Functions/ Responsibilities

  • Support to district sales personnel in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.

  • Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
  • Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
  • Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
  • Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
  • Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
  • Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
  • Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
  • Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
  • Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
  • Seek to keep abreast of the latest industry advances through continuous education.

Qualifications

  • Bachelor's Degree in Engineering, Chemistry, or a related technical field
  • 5+ years of service, and business administration experience is a plus
  • Experience working with and knowledge of computers (e.g., MS Office suite)
  • Exceptional interpersonal, communication, and presentation skills
  • Excellent organization and follow-up skills
  • Ability to work independently, under pressure, and with little direction
  • Ability to succeed in a competitive environment
  • Driver's license

Job Types: Full-time, Permanent

Pay: From Php45,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Education:

  • Bachelor's (Required)

Experience:

  • Service, and Business Administration: 5 years (Preferred)

License/Certification:

  • Chemical Engineer License (Required)

Work Location: On the road

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