Senior Operations Administrator

• Salary:

Php 27,000 to Php 35,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

English
- Vacancy Type:

Permanent
- Closing Date:

18 September 2025

Hannah Heradura

Senior Operations Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: 8:00 AM - 4:00 PM UK time (3:00 PM - 11:00 PM PH time / 4:00 PM - 12:00 MN), adjusting with UK daylight saving changes.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 27,000 to 35,000

We value transparency and encourage applicants comfortable with this range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Senior Operations Administrator to join our Platform Management Team. As a key member of our team, your goal will be to support business teams by planning and executing User Testing of changes to our exam processing systems, and providing technical support to business colleagues. This role plays a vital part in delivering efficient, effective and customer focused examinations through the Cambridge English Qualifications.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Senior Operations Administrator?

As a Senior Operations Administrator, you will play a crucial role in providing User Acceptance Testing (UAT), data setup and incident resolution support to business colleague who are engaged in delivering Cambridge English Qualifications exams to customers around the world. You will also get the opportunity to work on tool and report development as part of this role.

Your responsibilities will include:

• Planning, performing and reporting on UAT of Changes, Incident Fixes and Service Request resolutions, involving:
• Organising and running meetings, including planning, progress review and sign off
• Developing test scenarios on the basis of design documents
• Performing testing in both Web based and native applications
• Gathering and formatting evidence to be reviewed by business colleagues
• Reporting and following up on defects
• Supporting Operational colleagues in the resolution of incidents that impact the daily running of English exams
• Engaging in data maintenance activities, both production and lower environments

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• You have a logical approach, with a high attention to detail and good problem-solving skills.
• Experience of working with multiple processes and systems
• Ability to work collaboratively with colleagues based in multiple locations globally
• Comfortable working with data (research, analysis & visualisation) and presenting to an audience of stakeholders, then you will truly like this role

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.