Training Manager

2 days ago

Makati City, National Capital Region, Philippines ADI Recruitment Services Full time

At least 2–3 years of BPO experience as an Assistant Training Manager or in an equivalent role within the Banking domain (Insurance and Mortgage experience is REQUIRED)

Bachelor's degree graduate in any field

Must have a C1 or higher English language proficiency level

Certifications in Training and Development are a strong advantage

Communication & Interpersonal Skills

  • Strong verbal and written communication skills
  • Excellent stakeholder management abilities
  • Skilled in coaching and mentoring team members

Core Domain Knowledge

  • Solid understanding of BFSI products and services (Banking, Financial Services, and Insurance)
  • Strong grasp of adult learning principles and various training methodologies

Training Needs Analysis

  • Proven expertise in identifying training needs through different assessment methods
  • Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and implement data-driven improvements

Quality Assurance (QA) & Performance Management

  • Understanding of how training impacts quality and performance metrics
  • Capability to collaborate with QA and Operations teams to align training initiatives with business goals and compliance standards

Technical Skills

  • Advanced proficiency in Microsoft Office applications, particularly Excel and PowerPoint
  • Organizational & Time Management
  • Exceptional organizational skills with the ability to plan, prioritize, and multitask effectively in a fast-paced environment

Behavioral Competencies

  • Accountability and Ownership
  • Emotional Intelligence
  • Collaboration and Teamwork

Job Types: Full-time, Permanent

Pay: Php110, Php130,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • How many years of training experience do you have?
  • How many years of training experience do you have for Mortgage Line of Business?

Work Location: In person

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