Customer Service Hub Support

2 hours ago

Clark Freeport Zone Pampanga, Philippines MVP Asia Pacific Inc. Full time ₱200,000 - ₱250,000 per year
Customer Service Hub Support

Job Description:

  • Outbound Calling | SMS Campaigns:

  • Service Due: Assist customers nearing their service due date to remind them of upcoming appointments and encourage timely scheduling.

  • Overdue Service: Assist customers who have missed their service appointment dates to reschedule and prevent further delays.
  • Lapsed Service: Help customers who have significantly exceeded their service intervals to bring them back into the service cycle and maintain their vehicles' health.
  • Various other service call campaigns such as warranty service due, special service offers, promotions or upcoming events to drive workshop traffic and increase

  • Inbound Chats:

  • Respond to incoming chats from customers inquiring about service appointments, providing information, and assisting with scheduling.

  • Appointment Scheduling:

  • Efficiently manage schedules and calendars to book customers for service appointments, considering availability and service requirements.

  • Customer Engagement:

  • Maintain a positive and professional demeanour during interactions with customers, ensuring their needs are addressed.

  • Data Management:

  • Accurately record customer information, service appointments, and communication details in our dealership systems & databases.

Qualifications:

  • 2 years or more experience with Customer service: Phones, Chat, Email
  • Experience working with Car Dealership company, will be an
  • Strong customer service orientation with the ability to empathize and address customer concerns effectively.
  • Proficiency in using customer relationship management (CRM) software and scheduling
  • Excellent communication skills, both verbal and
  • Attention to detail and accuracy in data entry and
  • Time management skills to prioritize tasks and meet appointment scheduling
  • Ability to work effectively both independently and as part of a team in a fast-paced

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