Assistant Vice President-Business Leader-Leadership and Management

3 days ago

Pasay, National Capital Region, Philippines EXL Full time ₱1,200,000 - ₱3,600,000 per year
Description

Key Responsibilities

Strategic & Operational Leadership

  • Lead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
  • Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
  • Partner with global leadership to deploy automation, AI tools, and digital accelerators across high-impact workflows.

Client Management

  • Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
  • Conduct Business Reviews (Weekly, Monthly & Quarterly) and innovation showcase to reinforce value delivered through digitization and automation.

People & Leadership Development

  • Build and lead a high-performing leadership bench that embraces digital-first thinking.
  • Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.

Digital Transformation & Innovation

  • Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
  • Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
  • Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.

Compliance & Quality Oversight

  • Ensure compliance with global and local regulatory bodies.

Financial & Commercial Management

  • Manage the P&L for the account, balancing efficiency from automation with workforce investments.
Responsibilities

see above

Qualifications
  • Bachelor's degree; MBA or equivalent preferred.
  • Minimum 12 years of experience in BPO, with 6+ years in AVP or similar role
  • Excellent executive presence and ability to influence across global, cross-functional teams.

  • Assistant Vice President-Business Leader-Leadership and Management

    1 week ago

    Pasay, National Capital Region, Philippines EXL Talent Acquisition Team Full time ₱1,500,000 - ₱2,500,000 per year

    Key ResponsibilitiesStrategic & Operational LeadershipLead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability. Define and execute operational strategies aligned with client expectations and future-state process innovation goals. Partner...

  • Assistant Vice President-Business Leader-Leadership and Management

    1 week ago

    Pasay, National Capital Region, Philippines EXL Service Full time ₱1,200,000 - ₱3,600,000 per year

    Job DescriptionKey ResponsibilitiesStrategic & Operational LeadershipLead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability. Define and execute operational strategies aligned with client expectations and future-state process innovation...

  • Executive Assistant

    6 days ago

    Pasay, National Capital Region, Philippines SM Investments Corporation Full time ₱600,000 - ₱1,200,000 per year

    Reliever of Lorraine Villanueva, Exec Asstn/AComputer literateCollege graduateMore than 1 year office experienceDuties and responsibilities usually associated with an Executive Assistant. Work will include, but are not limited to, the following:Provides administrative functions and support to the Executive Vice President for Group Treasury. Responsibilities...

  • Management Secretary

    3 days ago

    Pasay, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time ₱800,000 - ₱1,200,000 per year

    The Management Secretary provides administrative support to the Vice President of Business Process Excellence in areas of internal and external communications, operational requirements, special projects, reports and other standards of the division.Manage internal & external communicationManage operational requirements of the functionsParticipate in the...

  • Assistant Manager/Team Leader

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Assistant Manager/Team Leader (MOA Pasay) | OnsiteWork Setup: 100% onsite (MOA Pasay)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or alike experience

  • Assistant Vice President-Project Management-Overall Project Management

    1 week ago

    Pasay, National Capital Region, Philippines EXL Service Full time ₱2,500,000 - ₱5,000,000 per year

    Job DescriptionWe are seeking a highly skilled and experienced Digital Transformation Leader to join our dynamic Digital Transformation Team. The incumbent will play a pivotal role in driving our organization's digital transformation initiatives, with a focus on leveraging cutting-edge technologies such as Machine Learning (ML), Natural Language Processing...

  • Call Center Assistant Manager/Team Leader

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱360,000 - ₱720,000 per year

    About the job: Assistant Manager/Team Leader (MOA Pasay) | OnsiteWork Setup: 100% onsite (MOA Pasay)Shift Schedule: 24/7; ShiftingRequirements:Minimum 1 year of leadership experienceInsurance-specific experience in handling side of the business requiredPreferably P&C claimsPreferably in Personal lines claims FNOL (First Notice of Loss) or similar experience.

  • Executive Assistant

    1 week ago

    Pasay, National Capital Region, Philippines CAVDEAL (Cavit Ideal International Construction and Development Corporation) Full time ₱800,000 - ₱1,200,000 per year

    Job SpecificationsGraduate of any Bachelor's DegreeMust have at least 1 year work experience as Executive Secretary or its equivalentKnowledgeable in Microsoft Office ApplicationsGood interpersonal relationship skillExcellent communication skillsGood moral characterPhysically HealthyJob DutiesProvide assistance to the CEO and President on all their personal...

  • Assistant Restaurant Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines Prestige Plate Food and Beverage Corporation Full time ₱450,000 - ₱600,000 per year

    We're Hiring Join the Leadership Team at Popeyes Louisiana Kitchen – Pasay City Be part of something bold. Be where the flavor meets the worldPopeyes Louisiana Kitchen is opening a high-volume branch inside an international airport, and we're on the lookout for driven, service-oriented leaders who thrive in fast-paced environments. If you're ready to...

  • Assistant Vice President-Voice-Customer Service

    3 days ago

    Pasay, National Capital Region, Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionFormulation and execution of capacity and staffing plans based on medium term business forecastNegotiating and finalizing SLA's with the Client - contract negotiation Implementing revenue and cost plansEstablishing a review/ reporting mechanism with the ClientDeveloping and approving incentive plansIdentify and champion improvement projectsReview...