Assistant Vice President-Business Leader-Leadership and Management

5 hours ago

Pasay, National Capital Region, Philippines EXL Service Full time ₱1,200,000 - ₱3,600,000 per year
Job Description

Key Responsibilities

Strategic & Operational Leadership
  • Lead end-to-end delivery across the transport & logistics operations (new business, policy admin, claims, etc.) with a continuous focus on efficiency, quality, and scalability.
  • Define and execute operational strategies aligned with client expectations and future-state process innovation goals.
  • Partner with global leadership to deploy automation, AI tools, and digital accelerators across high-impact workflows.
Client Management
  • Own senior-level client relationships and steer digital transformation roadmaps with measurable outcomes.
  • Conduct Business Reviews (Weekly, Monthly & Quarterly) and innovation showcase to reinforce value delivered through digitization and automation.
People & Leadership Development
  • Build and lead a high-performing leadership bench that embraces digital-first thinking.
  • Provide strategic coaching to operations managers and train teams on using AI-enhanced tools effectively.
Digital Transformation & Innovation
  • Champion the implementation of digital solutions (RPA, AI chatbots, cognitive document processing, etc.) to modernize service delivery and reduce turnaround times.
  • Drive AI enablement in teams, fostering a culture of data fluency, predictive analytics usage, and continuous innovation.
  • Partner with internal tech teams and external vendors to identify, pilot, and scale next-gen technologies that support business KPIs.
Compliance & Quality Oversight
  • Ensure compliance with global and local regulatory bodies.
Financial & Commercial Management
  • Manage the P&L for the account, balancing efficiency from automation with workforce investments.
Responsibilities

see above

Qualifications
  • Bachelor's degree; MBA or equivalent preferred.
  • Minimum 12 years of experience in BPO, with 6+ years in AVP or similar role
  • Excellent executive presence and ability to influence across global, cross-functional teams.

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