Lead - Technical Training | Shaw

3 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱400,000 - ₱800,000 per year

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Lead - Technical Training

Empower. Inspire. Transform.

Are you passionate about helping others grow and succeed? Join our team as a Lead - Technical Training and play a vital role in shaping the next generation of high-performing professionals

What You'll Do

As a Training Specialist, you'll be the driving force behind our people's success. You will:

  • Enable and inspire: Deliver engaging and effective soft skills and technical training sessions across all areas of client onboarding.
  • Design and enhance learning: Develop, revise, and facilitate impactful training materials that help our teams master key skills and knowledge.
  • Lead learning journeys: Oversee multi-week new hire training, nesting, and blended learning programs.
  • Coach and mentor: Guide and support trainees through hands-on coaching, feedback, and continuous development.
  • Measure impact: Track progress, provide actionable feedback, and implement learning solutions that drive performance improvement.
  • Collaborate and connect: Build strong partnerships with leaders, clients, and peers to ensure seamless alignment and success

Qualifications

What You'll Bring

We're looking for someone who combines expertise, creativity, and passion for teaching:

  • Bachelor's Degree in any field (Education or Communication is a plus)
  • At least 2 years of experience as a Trainer in a BPO or corporate setting
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Excellent English communication skills – both written and spoken
  • Strategic thinker with strong problem-solving and process improvement skills
  • Flexibility to work on a shifting or graveyard schedule

Additional Information

Internal Qualification

  • 12 months Tenure
  • FY25 PDP Score of at least 4 (Exceeds Expectations
  • No Disciplinary Action for the past 6 months
  • relevant experience as a trainer is an advantage

  • Lead - Technical Training | Shaw

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱400,000 - ₱800,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • IBEX Hiring – Shaw Site

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Takotime PH Full time ₱150,000 - ₱250,000 per year

    IBEX Hiring – Shaw Site Be part of IBEX Shaw as a CSR / TSR Available Accounts:RetailBeauty-Retail (Seasonal)HealthcareTelcoTechnical Support Qualifications:K12 or HS Graduate with 6 months BPO experienceTSR role requires Tech BPO experience Competitive Salary + Seasonal Bonuses Work Onsite: Shaw

  • Training Technical Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Planate Management Group Full time ₱1,500,000 - ₱3,000,000 per year

    Planate Management Group South East Asia Corp (PMG SEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations...

  • Marketing Professional

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc. Full time ₱480,000 - ₱600,000 per year

    Amenable to work in TOYOTA SHAW (MANDALUYONG)JOB DESCRIPTIONTo ensure the attainment of his/her target by consistently following the sales standard process.Duties and ResponsibilitiesMonthly achievement on unit volume and ancillary target.To do prospecting activities from different sources such as:a. Showroom Walk Insb. Referralsc. Repeatd. Digital...

  • Customer Service Advisors/ Agents- Shaw Boulevard

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Pick Up Coffee Full time ₱200,000 - ₱400,000 per year

    Job description:MINIMUM QUALIFICATIONS:Must have excellent English communication skillsShould be at least 18 years oldMust have completed high school, Senior High Graduate, 2 years Vocational Graduate and/or atleast two years in college in any fieldMust have at least 6 months call center experience, if the candidate don't have call center experience; must be...

  • Technical Training Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines FiberHome Phils., Inc. Full time ₱400,000 - ₱800,000 per year

    Bachelor's degree in Electronics, IT, Telecommunications, or arelated technical field. TESDA NC II/III certification or equivalent field experience may also be considered.At least 2–3 years of experience as a fiber technician, telco quality assurance officer, or field officer, with strong knowledge in installation, repair, and troubleshooting.Knowledgeable...

  • Data Migration Project Leader and Delivery Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ERNI Schweiz AG Full time ₱1,200,000 - ₱2,400,000 per year

    About the positionFounded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC,...

  • Training & Quality Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines VidaXL International (HK) Limited Full time $90,000 - $120,000 per year

    We are seeking a tactical and analytical Training & Quality Lead to lead our Quality Assurance (QA) and Training functions across all customer service channels and verticals. This role will be responsible for improving QA efficiency, streamlining processes, and driving high-impact training initiatives to enhance agent performance and customer...

  • Rider-messenger

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Berries Optical Full time ₱30,000 - ₱60,000 per year

    Rider-messengerLegit rider (motorcycle)JOB - Multi tasking and messengeredad -twenty 2 hanggang thirty5 lng po need naminPresentable and excellent in conversationown motorcycle with valid docs and D.LicenseGumagana dapat yng ODOMETER, fuel gauge and with clutchArea coverage-with in NCRMandaluyong branch-job areaneed : NBI, Original brgy clearance, updated...

  • Training & Quality Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines vidaXL Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionOversee the Process Specialists and Trainers, ensuring alignment with company goals and objectives.Lead the creation, design, documentation, evaluation, and updating of customer service processes. Ensure all processes are data-driven and aligned with business goals.Develop and implement training programs for all customer service employees,...