IT Service Desk

We Believe in BetterWe are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it.A...

About the RoleSupervises and manages the team responsible for advising and assisting users in solving problems related to hardware, software and networks using available technology. Studies and analyzes user needs and Service Desk processes and performance. Implements and enforces policies and processes to ensure maximum uptime of all users to achieve the...

Work Arrangement: Consultant Arrangement; Work Setup: Fully RemoteWork Schedule: Flexible work, including a 4-day work week (AEST time zone)Summary:Our client, a leading Microsoft consultancy and Managed Services Provider delivering outstanding cloud and infrastructure solutions to businesses and organisations across Australia, is seeking a Level 3 Microsoft...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleA Service Desk Team Leader oversees the daily operations of the IT help desk, ensuring efficient service delivery and high customer satisfaction.Key Responsibilities:Lead and supervise service desk staff, ensuring optimal performance and adherence to...

Position Details Title: Service desk Reports to: IT Service Desk ManagerLocation HeadOffice, AM Solutions Primary FocusThe I.T Support Technician'srole is to support and maintain the I.T environment across all stores anddepartments within the My Chemist Group. This is done both remotely and on-siteby handling all incoming I.T requests via the service desk....

Location: City net, Mandaluyong (near MRT Shaw station) Work Arrangement: Fully On-Site and Shifting scheduleFor the Service Desk position, you will be handling clients from different countries like US, Latin America and EMEA regions.For this position, You'll serve as the first point of contact for users experiencing hardware or software issues.Your key...

The Service Desk Manager is responsible for leading and managing a 24*7 service desk team to ensure thedelivery of high-quality technical support to our organization and its customers. This role involves overseeingday-to-day operations, optimizing processes, and fostering a customer-centric culture within the service deskteam. The Service Desk Manager will...

JOB SUMMARYThe Service Desk Manager is responsible for ensuring that committed service level agreements with both internal and external customers are met through the effective and proactive identification and remediation of technical issues.DUTIES AND RESPONSIBILITIES• Serve as a point of escalation for technical issues and alerts and ensures efficient...

Job description:· Provides First and second-line investigation and diagnosis· Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines· Escalates unresolved incidents/service requests within agreed timescales· Logs relevant incident/service request details per Service desk procedures· Communicates with client...